--- title: "About us" id: "9" type: "page" slug: "about-us" published_at: "2025-10-30T07:46:47+00:00" modified_at: "2026-04-02T10:06:12+00:00" url: "https://rspcapetinsurance.org.au/about-us/" markdown_url: "https://rspcapetinsurance.org.au/about-us.md" --- # About us Get to know RSPCA Pet Insurance. ## Who we are We’re RSPCA Pet Insurance, **the people who know animals**. Our story is rooted in the RSPCA’s ongoing efforts to protect and advocate for animals across Australia. And it’s that same commitment and care that guides our choices. **Protecting animals is in our DNA**. It shapes the way we design our products, speak to pet parents, and show up when you need us. We believe in keeping things simple, honest, and empathetic, because **giving your pet the care they need shouldn’t feel complicated.** And when you insure your pet with us, your impact reaches far beyond your own backyard. **Our policies help to support the RSPCA’s lifesaving work** across Australia, giving more animals the chance to receive the care, protection, and compassion they deserve. ## Our why ### Purpose We exist to protect and improve the wellbeing of pets. ### Vision A world where more pets can live well and be well. ### Mission We increase the value of pet insurance through our unrivalled expertise, genuine understanding and an ongoing commitment to animal welfare. ## Values Show empathy We bring genuine care to our cover, grounding everything we do in empathy and understanding. Act with expertise We proactively use our knowledge and expertise to improve the standard of care and wellbeing for pets everywhere. Seek to simplify We make it easier for every pet and pet owner to get the care that’s right for them, and make the most of it. Share the love We’re committed to improving outcomes for pets, their owners, and inspiring a more caring community for all animals. ## Why choose us 150+ years of RSPCA wisdom Guided by the RSPCA’s animal welfare legacy, we know that true care goes far beyond belly rubs. That’s why we’ve created pet insurance that not only gives you peace of mind, but truly supports your pet’s wellbeing. Cover tailored to your pet With flexible annual limits, benefit percentages, and excess options, it’s easy to tailor your cover to suit your pet and pocket. It’s simple. It’s clear. And it speaks to your pet’s unique needs. Care that reaches beyond your backyard When you choose RSPCA Pet Insurance, you’re not just looking out for your own pet’s health, you’re also helping vulnerable animals get back on their paws. ## Join the RSPCA Pet Insurance family ### Insure your pet and change a life Love protecting your pet and making a difference? Sign up for an RSPCA Pet Insurance policy and help support the RSPCA’s animal welfare work across Australia! [Get a quote](https://quote.rspcapetinsurance.org.au/) ### Come home to RSPCA Pet Insurance Have an active RSPCA Pet Insurance **policy that started before 1 April 2026? Your policy may no longer be contributing to the RSPCA**. RSPCA Pet Insurance has a new underwriter. But don’t worry, coming home to an RSPCA Pet Insurance policy that supports the RSPCA is quick and easy! [Come home](https://rspcapetinsurance.org.au/come-home-to-rspca/) ## Frequently asked questions ### Is RSPCA Pet Insurance part of the RSPCA? RSPCA Pet Insurance was created as part of a strategic partnership between the RSPCA and [Pacific International Insurance](https://www.pacificins.com.au/) . The RSPCA plays a vital role in providing input into our product. On top of that, your RSPCA Pet Insurance policy supports the RSPCA’s animal welfare initiatives. So, when you insure your pet with us, you’re not just protecting them, you’re also helping vulnerable animals across Australia get the care they need. ### Who underwrites RSPCA Pet Insurance? [Pacific International Insurance](https://www.pacificins.com.au/) , an Australian insurance company helping Australians protect what matters most. Pacific International Insurance is fully licensed in Australia and regulated by the Australian Prudential Regulation Authority (APRA), so you can have confidence in the cover your pet receives. ### What makes RSPCA Pet Insurance different? We know animals! Drawing on the RSPCA’s 150+ years’ experience in the animal welfare space, we understand what pets need to live happy, healthy lives. Our PetFlex product is among the most customisable on the market, with no sub-limits to restrict your pet’s treatment. Our policies also contribute to the RSPCA’s animal welfare initiatives, helping animals in need across Australia. ### By taking out an RSPCA Pet Insurance policy, am I supporting the RSPCA? Yes! Our policies contribute to the RSPCA’s animal welfare initiatives across the country. That means, while you’re looking after your own furry friend, you’re also helping animals in need get the care and support they need. [See more](https://rspcapetinsurance.org.au/faqs/) ## Pet Talk Visit our blog for expert tips, heartwarming stories, and helpful advice for every step of your pet parenting journey. [What vaccinations do dogs and cats need? A simple guide If you share your life with a dog or cat, vaccinations are one of… Read more](https://rspcapetinsurance.org.au/pet-talk/what-vaccinations-do-dogs-and-cats-need/) [How to groom your dog and why it’s important Grooming isn’t just about keeping your dog looking neat and tidy. It’s an important part of their overall health… Read more](https://rspcapetinsurance.org.au/pet-talk/how-to-groom-your-dog/) [How to choose the right dog harness for your pup Choosing the right dog harness isn’t just about colour or patterns. It’s really about comfort, safety, and helping your dog… Read more](https://rspcapetinsurance.org.au/pet-talk/how-to-choose-the-right-dog-harness/) ##### Leave your details for more information ##### Leave your details and we'll get in touch Thanks, ! Our team will contact you shortly.