---
title: "Our claims process"
id: "357"
type: "page"
slug: "claims"
published_at: "2025-11-24T05:02:37+00:00"
modified_at: "2026-04-02T10:10:05+00:00"
url: "https://rspcapetinsurance.org.au/claims/"
markdown_url: "https://rspcapetinsurance.org.au/claims.md"
excerpt: "Claim online within minutes At RSPCA Pet Insurance, we understand just how important it is to have your claim reviewed, and for approved claims to be paid out quickly. That’s why you can submit your claim through our customer portal..."
---

# How to claim

Accidents and illnesses are tough enough. Claiming shouldn’t be.

[Submit a claim](https://rspcapetinsurance.org.au/log-in/)

## Claim online within minutes

At RSPCA Pet Insurance, we understand just how important it is to have your claim reviewed, and for approved claims to be paid out quickly. That’s why you can submit your claim through our customer portal in just a few easy steps. If your claim is approved, you’ll typically be reimbursed within two business days, so you can focus on your pet’s recovery with peace of mind.

## Submitting your claim

Ready to get started? Have your vet bill and any supporting documents handy, then simply follow the steps below.

Step 1

Log into our customer portal

[Sign in](https://rspcapetinsurance.org.au/log-in/)
, and head to ‘Submit a claim’.

Step 2

Submit your information

Upload your vet bill, clinical notes, and any supporting documents.

Step 3

Save your claim number

Once your claim’s submitted, you’ll receive a claim number. Keep this somewhere safe in case you need to follow up.

Step 4

Leave it to us

If we need more information or have an update on your claim, we’ll reach out to you.

## For policies purchased prior to 1 April 2026

Your policy is underwritten by The Hollard Insurance Company.

For policy documentation (including Hollard Essentials and related documents) [click here](https://petsure.com.au/rspcapetinsurance/)
.

For guidance on submitting a claim, use the link below.

[Claims Click here](https://petportal.rspcapetinsurance.com.au/)

Please note that **your policy may no longer be contributing to the RSPCA’s animal welfare initiatives.**  
 The good news? Switching to a policy that does is simple.

Request a call back

## Have more questions?

Leave your details and we’ll get in touch

Or, call us on [1300 777 220](tel:1300777220)
.

## Frequently asked questions

### How do I submit a claim with RSPCA Pet Insurance?

There are two easy ways to submit a claim with RSPCA Pet Insurance:

- **Have your vet do it for you** If your vet is registered for our Direct2Vet portal, they can submit your claim on your behalf. If it’s approved, we’ll pay your vet directly for the covered portion and you’ll simply need to pay any remaining costs not covered by your policy. (To learn more about our Direct2Vet portal, [click here](https://rspcapetinsurance.org.au/direct2vet-for-customers/) .)
- **Submit it yourself online** You can also submit a claim through our online customer portal. Simply log in, follow the instructions (including uploading your vet’s invoice and any supporting documents) and click ‘Submit’. Once your claim’s assessed and approved, we’ll reimburse you.

### How can I track the status of my claim?

You can check the status of your claim on the [customer portal](https://rspcapetinsurance.org.au/log-in/)
. Alternatively, you can get an update on your claim anytime by calling our claims team. They’ll happily provide the latest information, answer any questions you may have, and make sure you feel supported every step of the way.

### Who can I talk to about my claim?

If you have any questions about your claim, our claims team is ready to help you however they can! Simply give us a call on [1300 777 220](tel:1300777220)
 and we’ll get back to you as soon as possible.

### Do I need pre-approval before treatment?

No, you don’t need pre-approval before your pet receives treatment. We know that when your pet is unwell or injured, the last thing you want is red tape slowing things down. You can go straight to your trusted vet for the care your pet needs.

 If you’re unsure whether a treatment may be covered, you’re welcome to contact us before proceeding. Our team can talk through your pet’s condition and treatment plan and help you understand what may be covered and what your out-of-pocket costs might be.

### What documents do I need to submit a claim on the customer portal?

To submit a claim on our customer portal, you’ll need to provide:

- The original, itemised invoices for your pet’s treatment.
- Your pet’s medical history from your current or previous vet. (Please note that we’ll only request this if we need a bit more information to assess your claim.)

[See more](https://rspcapetinsurance.org.au/faqs/)