---
title: "Contact us"
id: "333"
type: "page"
slug: "contact-us"
published_at: "2025-11-24T04:59:33+00:00"
modified_at: "2026-04-28T05:06:06+00:00"
url: "https://rspcapetinsurance.org.au/contact-us/"
markdown_url: "https://rspcapetinsurance.org.au/contact-us.md"
excerpt: "Manage your policy online"
---

# Get in touch with RSPCA Pet Insurance

Need a hand? Our friendly team is just a call or email away.

## Manage your policy online

[Our customer portal If you already have a policy with us, you can manage your details, submit a claim, and check your cover at any time via our customer portal!](https://rspcapetinsurance.org.au/log-in/)

## Connect with our team

Whether you’re looking for a quote, have a question about your cover, or simply need some clarity on a claim, our team is always happy to help.

### Give us a call

[1300 777 220](tel:1300777220)

From Mondays to Fridays, between 08:00 and 20:00 (AEST).

Leave your details and we’ll get in touch

### Write to us

Mail us at  
 RSPCA Pet Insurance  
 PO Box 550,  
 Kotara, Newcastle  
 NSW, 2289

Leave your details and we’ll get in touch

## For policies purchased prior to 1 April 2026

Your policy is underwritten by Hollard Insurance.

For policy documentation (including Hollard Essentials and related documents) [click here](https://petsure.com.au/rspcapetinsurance)
.

For claims, service enquiries or complaints, please use the contact details below.

[Customer portal Click here](https://petportal.rspcapetinsurance.com.au/)
[To call 1300 881 492](tel:1300881492)
[To email rspca@petsure.com.au](mailto:rspca@petsure.com.au)

Please note that **your policy may no longer be contributing to the RSPCA’s animal welfare initiatives.**  
 The good news? Switching to a policy that does is simple.

Request a call back