---
title: "Direct2Vet for vets"
id: "3658"
type: "page"
slug: "direct2vet-for-vets"
published_at: "2026-03-25T12:09:48+00:00"
modified_at: "2026-09-10T07:24:53+00:00"
url: "https://rspcapetinsurance.org.au/direct2vet-for-vets/"
markdown_url: "https://rspcapetinsurance.org.au/direct2vet-for-vets.md"
excerpt: "What is Direct2Vet? Direct2Vet is RSPCA Pet Insurance’s direct vet payment portal for participating vet clinics. If a claim is approved, we pay your clinic directly for the covered portion, so pet parents only pay the gap. How to register..."
---

# Register your clinic for Direct2Vet

Make pet insurance claims simpler for your clients and enjoy direct vet payments.

[Register my practice](https://direct2vet.rspcapetinsurance.org.au/Account/VetRegister)

## What is Direct2Vet?

Direct2Vet is RSPCA Pet Insurance’s direct vet payment portal for participating vet clinics. If a claim is approved, we pay your clinic directly for the covered portion, so pet parents only pay the gap.

[Visit the Direct2Vet Website](https://direct2vet.com.au/register-your-clinic-for-direct2vet/)

## How our direct vet payments work

Step 1

Treat your patient as you normally would.

Step 2

Upload your invoice and supporting documents to our Direct2Vet portal.

Step 3

We assess the claim based on the terms and conditions of the policyholder’s cover.

Step 4

If the claim is approved, we pay your clinic directly for the covered amount.

Step 5

The policyholder pays any remaining costs not covered by their policy.

## Why register for Direct2Vet?

### Quick claim assessments

#### Quick claim assessments

Get a claim outcome within a few minutes, provided all required information is submitted.

### A better experience for pet parents

#### A better experience for pet parents

Help reduce large upfront payments for insured pet parents.

### Stay up to date on your claims

#### Stay up to date on your claims

Track your submitted claims and get updates through the portal.

## How to register for direct vet payments

Getting started with our Direct2Vet portal is simple:

### Register your practice

Complete the online registration form and submit your supporting documents.

### We review your application

We’ll review your application and let you know if we need additional information.

### Start submitting claims

If your application is approved, you’ll receive access to our Direct2Vet portal.

[Register my practice](https://direct2vet.rspcapetinsurance.org.au/Account/VetRegister)

## Direct2Vet explained in under 2 minutes

Join our CEO, Brad Smith, for a quick overview of Direct2Vet. Discover how the portal can simplify the claims process for your clients, what to expect when using Direct2Vet, and how to register your practice.

## A few things to remember

- Direct2Vet is a claims submission service only and doesn’t guarantee payment
- All claims are assessed based on the terms and conditions of the policyholder’s cover
- You remain an independent veterinary provider and are not acting on behalf of RSPCA Pet Insurance
- Pet parents are responsible for all veterinary fees, including any unpaid amounts

## Ready to get started?

Join Direct2Vet and make claims simpler for your team and clients.

[Register my practice](https://direct2vet.rspcapetinsurance.org.au/Account/VetRegister)

## Frequently asked questions

### Does using Direct2Vet guarantee payment?

No, all claims are assessed in line with your policy’s terms and conditions, so when your vet submits a claim through Direct2Vet, it doesn’t mean it will automatically be approved or paid.

### Who pays if something isn’t covered?

As the policyholder, you’re responsible for any costs not covered by your policy. This includes any gaps, exclusions, or if a claim is rejected.

### Can I check if something is covered before my vet submits my claim?

To get a sense of what is and isn’t covered, you can take a look at our [Product Disclosure Statement (PDS)](https://rspcapetinsurance.org.au/product-disclosure-statement/)
. Keep in mind, though, that claims are only assessed once submitted and aren’t pre-approved. This means that cover isn’t guaranteed until we’ve completed our assessment.

### How long do claims take to assess?

If we have all the necessary information, most claims are assessed within a few minutes. In some cases, we may need additional details, which can extend the assessment time.

[See more](https://rspcapetinsurance.org.au/faqs/)

## Direct2Vet operating hours

Direct2Vet operates from **Mondays to Fridays**, between **08:00 and 20:00** (AEST).

## Direct2Vet fine print

- [Direct2Vet collection statement](https://rspcapetinsurance.org.au/direct2vet-collection-statement/)
- [Direct2Vet terms of use](https://rspcapetinsurance.org.au/direct2vet-terms-of-use/)
- [Direct2Vet privacy policy](https://rspcapetinsurance.org.au/direct2vet-privacy-policy/)