---
title: "Direct2Vet terms of use"
id: "3513"
type: "page"
slug: "direct2vet-terms-of-use"
published_at: "2026-03-20T06:34:28+00:00"
modified_at: "2026-04-24T12:31:14+00:00"
url: "https://rspcapetinsurance.org.au/direct2vet-terms-of-use/"
markdown_url: "https://rspcapetinsurance.org.au/direct2vet-terms-of-use.md"
excerpt: "1. Acceptance of Terms 2. Definitions In these Terms: you means the veterinary practice and/or veterinary professional accessing the Portal; insurer means the insurance provider operating the Portal; insured means the insurer’s policyholder (pet owner); Policy means the relevant insurance..."
---

# Direct2Vet terms of use

## 1. Acceptance of Terms

## 2. Definitions

In these Terms: **you** means the veterinary practice and/or veterinary professional accessing the Portal; **insurer** means the insurance provider operating the Portal; **insured** means the insurer’s policyholder (pet owner); **Policy** means the relevant insurance policy issued to the insured; and **Portal** means Direct2Vet (including any related systems, functionality and content).

By accessing or using this portal (Portal), you agree to be bound by these Terms of Use (Terms).

## 3. Independent Status (No Agency)

You acknowledge and agree that:

- You act as an independent veterinary provider.
- You are not an agent, partner, or representative of the insurer.
- You have no authority to bind the insurer, approve claims, confirm coverage, or vary policy terms.

## 4. Nature of the Service

The Portal enables you to submit invoices and supporting documentation to facilitate claims assessment and, where applicable, payment by the insurer.

The Portal does not:

- Provide coverage advice;
- Guarantee payment; or
- Create any entitlement to payment.

## 5. No Coverage Representation / Estimates Only

Any information displayed in the Portal (including benefit estimates or claim status indicators):

- Is provided for convenience only;
- Is indicative and non-binding; and
- Does not constitute a representation, pre-approval, or guarantee of coverage or payment.

All claims are assessed solely in accordance with the relevant insurance policy.

## 6. Claims Assessment and Payment Structure

**6.1 No Obligation to Pay the Provider**

You acknowledge and agree that:

- The insurer’s obligation (if any) is to indemnify the insured in accordance with the policy.
- The insurer does not owe you any independent payment obligation.

**6.2 Payments Made on Behalf of the Insured**

Where the insurer elects to make a payment to you:

- That payment is made on behalf of the insured for convenience only;
- It does not create a separate contract or debt between you and the insurer;
- It does not constitute an assignment of rights unless expressly agreed in writing.

**6.3 No Guarantee of Payment**

Submission of an invoice:

- Does not create any entitlement to payment;
- Does not prevent the insurer from declining, reducing, or adjusting the claim.

**6.4 Client Responsibility for Fees**

You acknowledge that:

- The pet owner (insured) remains solely responsible for all veterinary fees;
- You must not represent to any client that the insurer will pay any amount;
- Any unpaid amount (including where a claim is declined or reduced) remains recoverable from the client.

**7. Portal Access and Account Security**

- You are responsible for maintaining the confidentiality of any usernames, passwords and access credentials used to access the Portal.
- You must promptly notify the insurer if you become aware of any unauthorised access to, or use of, the Portal or your credentials.
- You are responsible for all activity conducted through your account, except to the extent caused by the insurer.
- The insurer may disable or revoke credentials at any time for security, maintenance, or suspected misuse.

## 8. Accuracy of Information

You warrant that all information submitted via the Portal:

- Is true, accurate, complete, and not misleading;
- Accurately reflects services provided; and
- Is supported by proper clinical records.

The insurer may rely on this information in assessing claims.

## 9. Client Consent and Privacy

You warrant that you have obtained all necessary consents from the insured to:

- Disclose personal and clinical information to the insurer; and
- Allow the insurer to use that information for claims handling purposes.
- The insurer handles personal information in accordance with the Privacy Act 1988 and its Privacy Policy.

## 10. Audit, Verification, and Withholding

The insurer may:

- Request further information or clarification;
- Verify invoices and clinical records;
- Delay or withhold payment pending verification.
- Failure to comply may result in claim denial or suspension of access.

## 11. Clinical Independence

All diagnosis, treatment, and clinical decisions remain solely your responsibility.

The insurer does not provide clinical advice or direct treatment.

## 12. Prohibited Conduct

You must not:

- Submit false, inflated, or misleading claims;
- Misrepresent coverage to clients;
- Use the Portal in breach of any law.

The insurer may suspend or terminate access where misuse is suspected.

## 13. Platform Availability

The insurer does not guarantee uninterrupted or error-free operation of the Portal and is not liable for delays or system outages.

## 14. Limitation of Liability

To the maximum extent permitted by law:

- The insurer excludes liability for any indirect or consequential loss;
- The insurer is not liable for any reliance on indicative information displayed in the Portal.

## 15. Suspension and Termination

Access to the Portal may be suspended or terminated at any time, including for breach of these Terms or suspected misuse.

## 16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.