---
title: "Log in"
id: "3362"
type: "page"
slug: "log-in"
published_at: "2026-03-16T10:33:10+00:00"
modified_at: "2026-04-17T08:02:14+00:00"
url: "https://rspcapetinsurance.org.au/log-in/"
markdown_url: "https://rspcapetinsurance.org.au/log-in.md"
excerpt: "Have a question?"
---

# Log into our customer portal

## When did you purchase your policy?

### On or after 1 April 2026

Your policy is underwritten by **Pacific International Insurance.**

To log into our customer portal, please click here:

[Log in](https://manage.rspcapetinsurance.org.au/)

### Prior to 1 April 2026

Your policy is underwritten by **The Hollard Insurance Company.**

For policy documentation (including Hollard Essentials and related documents) [click here](https://petsure.com.au/rspcapetinsurance/)
.

To log into the customer portal, please click here:

[Log in](https://petportal.rspcapetinsurance.com.au/)

## Policies prior to 1 April 2026 may no longer contribute to the RSPCA

The good news? Switching to a policy that does is simple. Click the button below and we’ll help you make the change.

Request a call back

## Have a question?

Share a few details and our team will give you a quick call.

## Frequently asked questions

### I’m not sure if I still have an RSPCA Pet Insurance policy. How can I check?

If you’re unsure whether your pet’s still insured with RSPCA Pet Insurance, please reach out to our customer care team so we can check for you. You can call, email or leave a message for us to call you. Simply [click here](https://rspcapetinsurance.org.au/contact-us/)
.

### Why should I switch back to RSPCA Pet Insurance?

When you switch back to RSPCA Pet Insurance, you can choose to get comparable cover to what you had before or come home on our customisable PetFlex product. [Click here](https://rspcapetinsurance.org.au/come-home-to-rspca/)
 to explore your options.   
   
The best part? Our policies support the RSPCA’s animal welfare initiatives across Australia. So, while you’re protecting your own pet, you’re also helping to bring hope to other animals in need.

### How do I switch back to RSPCA Pet Insurance?

Coming home is easy! To switch back to RSPCA Pet Insurance, you can [sign up for our cover online](https://quote.rspcapetinsurance.org.au/Quote/UploadCertificate?newUpload=true)
 or speak to our [friendly customer care team](https://rspcapetinsurance.org.au/contact-us/)
. We’ll walk you through your options and make sure everything’s set up just right for you and your pet.

### Who is my insurer?

Policies purchased on or after 1 April 2026 are issued, arranged, and administered by Pacific International Insurance Pty Ltd and can be managed through this website.  
 Policies purchased prior to 1 April 2026 are underwritten by The Hollard Insurance Company, and you can access the customer portal via the following link: [https://petportal.rspcapetinsurance.com.au](https://petportal.rspcapetinsurance.com.au)

[See more](https://rspcapetinsurance.org.au/faqs/)