RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,089 4,083 2,800 customer reviews.
Rated /5 from 408940832800 Reviews
Authentic reviews powered by Feefo
Read what our customers are saying
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Friendly and professional
Friendly and professional
Product Rating
Service Rating
Should be renamed shady pet insurance
Tim Mitchell -
RSPCA Pet Insurance
Product Review
Shady company enjoy long telephone calls and extended holds
Service Review
Started billing me after I was told no we can't give you the policy today.......shady
Started billing me after i was told no we can't give you the policy today.......shady
Product Rating
Service Rating
Melanie Sorokine -
RSPCA Pet Insurance
Product Review
Very good mix of benefits, competitive pricing, good discount.
Service Review
I think it’s great, so easy to apply online! The pricing was good, will more than likely keep my dog on this until he goes to heaven!
I think it’s great, so easy to apply online! the pricing was good, will more than likely keep my dog on this until he goes to heaven!
Product Rating
Service Rating
Great follow up and helpful service
Trusted Customer -
RSPCA Pet Insurance
Product Review
Can't really comment, difficult to know what this question relates to. Is it about the product? The purchase experience which is linked to the client experience above?
Service Review
Prompt follow up and helpful nature of the consultant. HOWEVER, the T&Cs disclosures at the end of the call process goes on far too long. No one really absorbs this information because it's too much information to absorb. Please find a better way for clients to acknowledge acceptance of these T&Cs.
Prompt follow up and helpful nature of the consultant. however, the t&cs disclosures at the end of the call process goes on far too long. no one really...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Thorough, patient, not rushed and polite!
Thorough, patient, not rushed and polite!
Service Rating
Peter Roberts -
RSPCA Pet Insurance
Product Review
ok but very long winded especially the reading of the terms and conditions
Service Review
i find your recorded message about telling the truth about your pet very intimidating,belligerent and downright threatening delivered in a hostile tone. my wife passed away in September 2020 and she was the policy holder and I tried to change it into my name as I was the bank account holder where the payments were coming from but you wanted a certified death certificate before you would change it. TOTALLY OVER THE TOP. wE HAVE BEEN WITH YOU FOR OVER 4 YEARS.
I find your recorded message about telling the truth about your pet very intimidating,belligerent and downright threatening delivered in a hostile tone. my...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good price for cover and had better reviews than other cheaper companies
Service Review
I did everything online, quick, easy, all info there.
I did everything online, quick, easy, all info there.
Product Rating
Service Rating
Ben Zhang -
RSPCA Pet Insurance
Product Review
Service Review
Operator knew what they were talking about, made it easy to make the switch for pet insurance.
Operator knew what they were talking about, made it easy to make the switch for pet insurance.
Product Rating
Service Rating
Exceptionally disappointed with poor payout from rspca on my first claim
Will Bassett -
RSPCA Pet Insurance
Product Review
Not happy with the payout from first claim. I clearly should have ignored the glitzy television ads and read the fine print more. I strongly regret signing with RSPCA pet insurance.
Service Review
I recently took my kitten to a vet for her second inoculation and a wellness check. Despite paying a lot for the second tier I only received $50 and that's the total for the year. I think this is poor. The advertising is misleading. Up to 80%.! I think I've been conned.
I recently took my kitten to a vet for her second inoculation and a wellness check. despite paying a lot for the second tier i only received $50 and that's the...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
informative factful easy too read
Service Review
quick up to date
Quick up to date
Product Rating
Service Rating
Mrunal Korad -
RSPCA Pet Insurance
Product Review
Service Review
Great customer service
Great customer service
Product Rating
Service Rating
Graham is a fabulous customer service officer
KERRIN HOFSTRAND -
RSPCA Pet Insurance
Product Review
Service Review
Graham went above and beyond with his customer service in regards to my multitude of questions and hesitation… I ended up going With RSPCA purely because of his AMAZING service…. The world of pet insurance is a minefield and graham made it so much clearer…. I switched from another because of his service
Graham went above and beyond with his customer service in regards to my multitude of questions and hesitation… i ended up going with rspca purely because of...
Product Rating
Service Rating
Ben Zhang -
RSPCA Pet Insurance
Service Review
Friendly and professional
Operator knew what they were talking about, made it easy to make the switch for pet insurance.
Service Rating
Should be renamed shady pet insurance
Will Bassett -
RSPCA Pet Insurance
Service Review
Started billing me after I was told no we can't give you the policy today.......shady
I recently took my kitten to a vet for her second inoculation and a wellness check. despite paying a lot for the second tier i only received $50 and that's the...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I think it’s great, so easy to apply online! The pricing was good, will more than likely keep my dog on this until he goes to heaven!
Quick up to date
Service Rating
Great follow up and helpful service
Mrunal Korad -
RSPCA Pet Insurance
Service Review
Prompt follow up and helpful nature of the consultant. HOWEVER, the T&Cs disclosures at the end of the call process goes on far too long. No one really absorbs this information because it's too much information to absorb. Please find a better way for clients to acknowledge acceptance of these T&Cs.
Great customer service
Service Rating
KERRIN HOFSTRAND -
RSPCA Pet Insurance
Service Review
Thorough, patient, not rushed and polite!
Graham went above and beyond with his customer service in regards to my multitude of questions and hesitation… i ended up going with rspca purely because of...
Service Rating
Emma Klein -
RSPCA Pet Insurance
Service Review
i find your recorded message about telling the truth about your pet very intimidating,belligerent and downright threatening delivered in a hostile tone. my wife passed away in September 2020 and she was the policy holder and I tried to change it into my name as I was the bank account holder where the payments were coming from but you wanted a certified death certificate before you would change it. TOTALLY OVER THE TOP. wE HAVE BEEN WITH YOU FOR OVER 4 YEARS.
Lovely service, lady i spoke with was really helpful
Service Rating
Madhur Datta -
RSPCA Pet Insurance
Service Review
I did everything online, quick, easy, all info there.
Great clarity in options. easy sign up process and informative brochure. excellent customer service and wonderful execution.
Service Rating
Lisa Colley -
RSPCA Pet Insurance
Service Review
Operator knew what they were talking about, made it easy to make the switch for pet insurance.
They responded to my enquiry i made online promptly and sent me all the info i needed. they followed up a few days later. i still had not made a decision they...
Service Rating
Exceptionally disappointed with poor payout from rspca on my first claim
Wayne Fawkner -
RSPCA Pet Insurance
Service Review
I recently took my kitten to a vet for her second inoculation and a wellness check. Despite paying a lot for the second tier I only received $50 and that's the total for the year. I think this is poor. The advertising is misleading. Up to 80%.! I think I've been conned.
Did everything online, so no service was provided
Service Rating
Judit Jones -
RSPCA Pet Insurance
Service Review
quick up to date
I had a lengthy and through phone conversation with one of the representatives. reassuring and easy to understand.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Great customer service
Very easy site navigation. and was able to compare between different levels. good price for what is covered
Service Rating
Graham is a fabulous customer service officer
Trusted Customer -
RSPCA Pet Insurance
Service Review
Graham went above and beyond with his customer service in regards to my multitude of questions and hesitation… I ended up going With RSPCA purely because of his AMAZING service…. The world of pet insurance is a minefield and graham made it so much clearer…. I switched from another because of his service
Great service.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Should be renamed shady pet insurance
Tim Mitchell -
RSPCA Pet Insurance
Product Review
Shady company enjoy long telephone calls and extended holds
Shady company enjoy long telephone calls and extended holds
Product Rating
Melanie Sorokine -
RSPCA Pet Insurance
Product Review
Very good mix of benefits, competitive pricing, good discount.
Very good mix of benefits, competitive pricing, good discount.
Product Rating
Great follow up and helpful service
Trusted Customer -
RSPCA Pet Insurance
Product Review
Can't really comment, difficult to know what this question relates to. Is it about the product? The purchase experience which is linked to the client experience above?
Can't really comment, difficult to know what this question relates to. Is it about the product? The purchase experience which is linked to the client experience above?
Product Rating
Peter Roberts -
RSPCA Pet Insurance
Product Review
ok but very long winded especially the reading of the terms and conditions
ok but very long winded especially the reading of the terms and conditions
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good price for cover and had better reviews than other cheaper companies
Good price for cover and had better reviews than other cheaper companies
Product Rating
Ben Zhang -
RSPCA Pet Insurance
Product Review
Product Rating
Exceptionally disappointed with poor payout from rspca on my first claim
Will Bassett -
RSPCA Pet Insurance
Product Review
Not happy with the payout from first claim. I clearly should have ignored the glitzy television ads and read the fine print more. I strongly regret signing with RSPCA pet insurance.
Not happy with the payout from first claim. I clearly should have ignored the glitzy television ads and read the fine print more. I strongly regret signing with RSPCA pet insurance.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
informative factful easy too read
informative factful easy too read
Product Rating
Mrunal Korad -
RSPCA Pet Insurance
Product Review
Product Rating
Graham is a fabulous customer service officer
KERRIN HOFSTRAND -