RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Read what our customers are saying
Jacqui Kingsley -
RSPCA Pet Insurance
Service Review
The wonderful lady I spoke to was very patient, helpful and friendly. When I was too busy to talk, she called me back on another day at the arranged time. She answered all of my many questions and I felt confident that I chose the right insurer and product for my puppy.
The wonderful lady i spoke to was very patient, helpful and friendly. when i was too busy to talk, she called me back on another day at the arranged time. she...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Well explained good information
Well explained good information
Service Rating
Very thorough
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good coverage and comprehensive
Service Review
Gave comprehensive advice
Gave comprehensive advice
Product Rating
Service Rating
Process was problematic
Trusted Customer -
RSPCA Pet Insurance
Product Review
Again, problematic. The fact that an old policy has lapsed should not automatically require a year in advance payment. I would understand if claims have been denied or fraudulent activity but a simple mistake resulting in lapse made resulted in what should be an easy process being very difficult
Service Review
Service staff were pleasant and helpful but very annoying that it took multiple attempts to get the insurance sorted. There should be a process in place for staff to check back that the action they have taken on behalf of customers gets followed through.
Service staff were pleasant and helpful but very annoying that it took multiple attempts to get the insurance sorted. there should be a process in place for...
Product Rating
Service Rating
Excellent friendly service and communication
Leo Novikov -
RSPCA Pet Insurance
Service Review
Friendly helpful assistance. Good package
Friendly helpful assistance. good package
Service Rating
Service when ieast expected it
Trusted Customer -
RSPCA Pet Insurance
Service Review
I had issues with my application not going through and they rang me to sort it out. The representative was polite and helpful.
I had issues with my application not going through and they rang me to sort it out. the representative was polite and helpful.
Service Rating
Professional
Geoff Mckeown -
RSPCA Pet Insurance
Service Review
Easy to administer, good information on web site.
Easy to administer, good information on web site.
Service Rating
Quick efficient process
Terence Fauchon -
RSPCA Pet Insurance
Product Review
as before - good servicevprovided
Service Review
friendly, competent service. good value
Friendly, competent service. good value
Product Rating
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Product Review
Great service. Call backs requested and they rang back promptly after getting my puppy. Competitive rates.
Service Review
All operators were extremely helpful and called back on my request once I had my puppy. competitive rates too.
All operators were extremely helpful and called back on my request once i had my puppy. competitive rates too.
Product Rating
Service Rating
Friendly and kind
Victor Lopez -
RSPCA Pet Insurance
Product Review
Service Review
Very kind person and she resolve all my questions
Very kind person and she resolve all my questions
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Excellent service. Fast and efficient
Excellent service. fast and efficient
Product Rating
Service Rating
Easy online process
Sharnay Hudson -
RSPCA Pet Insurance
Service Review
Online policy selection was simple and the registration process was easy to do. Was insured and have my pet portal active in less than 24hrs.
Online policy selection was simple and the registration process was easy to do. was insured and have my pet portal active in less than 24hrs.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The wonderful lady I spoke to was very patient, helpful and friendly. When I was too busy to talk, she called me back on another day at the arranged time. She answered all of my many questions and I felt confident that I chose the right insurer and product for my puppy.
I had issues with my application not going through and they rang me to sort it out. the representative was polite and helpful.
Service Rating
Geoff Mckeown -
RSPCA Pet Insurance
Service Review
Well explained good information
Easy to administer, good information on web site.
Service Rating
Very thorough
Terence Fauchon -
RSPCA Pet Insurance
Service Review
Gave comprehensive advice
Friendly, competent service. good value
Service Rating
Process was problematic
Trusted Customer -
RSPCA Pet Insurance
Service Review
Service staff were pleasant and helpful but very annoying that it took multiple attempts to get the insurance sorted. There should be a process in place for staff to check back that the action they have taken on behalf of customers gets followed through.
All operators were extremely helpful and called back on my request once i had my puppy. competitive rates too.
Service Rating
Excellent friendly service and communication
Victor Lopez -
RSPCA Pet Insurance
Service Review
Friendly helpful assistance. Good package
Very kind person and she resolve all my questions
Service Rating
Service when ieast expected it
Trusted Customer -
RSPCA Pet Insurance
Service Review
I had issues with my application not going through and they rang me to sort it out. The representative was polite and helpful.
Excellent service. fast and efficient
Service Rating
Professional
Sharnay Hudson -
RSPCA Pet Insurance
Service Review
Easy to administer, good information on web site.
Online policy selection was simple and the registration process was easy to do. was insured and have my pet portal active in less than 24hrs.
Service Rating
Quick efficient process
Trusted Customer -
RSPCA Pet Insurance
Service Review
friendly, competent service. good value
Friendly and helpful. was able to compare levels of covers.
Service Rating
Excellent
Selve Jayaram -
RSPCA Pet Insurance
Service Review
All operators were extremely helpful and called back on my request once I had my puppy. competitive rates too.
Informative
Service Rating
Friendly and kind
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very kind person and she resolve all my questions
The information was easy to access/ website good for comparison and the customer service (tara) was awesome, very informative and non-pushy. easy to sign up.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent service. Fast and efficient
Rspca service was excellent. emily was such great help. as i was getting a quote online, i received a call from rspca straight away asking if i needed any...
Service Rating
Easy online process
Samuel Daniel -
RSPCA Pet Insurance
Service Review
Online policy selection was simple and the registration process was easy to do. Was insured and have my pet portal active in less than 24hrs.
In quotation pricing which was fairly better than other competitors in the market
Service Rating
Very thorough
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good coverage and comprehensive
Good coverage and comprehensive
Product Rating
Process was problematic
Trusted Customer -
RSPCA Pet Insurance
Product Review
Again, problematic. The fact that an old policy has lapsed should not automatically require a year in advance payment. I would understand if claims have been denied or fraudulent activity but a simple mistake resulting in lapse made resulted in what should be an easy process being very difficult
Again, problematic. The fact that an old policy has lapsed should not automatically require a year in advance payment. I would understand if claims have been denied or fraudulent activity but a simple mistake resulting in lapse made resulted in what should be an easy process being very difficult
Product Rating
Quick efficient process
Terence Fauchon -
RSPCA Pet Insurance
Product Review
as before - good servicevprovided
as before - good servicevprovided
Product Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Product Review
Great service. Call backs requested and they rang back promptly after getting my puppy. Competitive rates.
Great service. Call backs requested and they rang back promptly after getting my puppy. Competitive rates.
Product Rating
Friendly and kind
Victor Lopez -
RSPCA Pet Insurance
Product Review
Product Rating
Trusted Customer -