RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Helpful and seems to be good cover
Lisa-Marie Robinson -
RSPCA Pet Insurance
Service Review
A delight to deal with the sales person who set me up with the policy.
A delight to deal with the sales person who set me up with the policy.
Service Rating
Amelia Harris -
RSPCA Pet Insurance
Service Review
Signing up was easy. The agent who helped me was excellent. She explained all the levels of insurance, terms. benefits, etc. very well. She was very helpful and friendly.
Signing up was easy. the agent who helped me was excellent. she explained all the levels of insurance, terms. benefits, etc. very well. she was very helpful...
Service Rating
Excellent
Christine Lord -
RSPCA Pet Insurance
Service Review
Irene was excellent now will await your delivery of insurance claims eagerly !!
Irene was excellent now will await your delivery of insurance claims eagerly !!
Service Rating
Lily was extremely helpful and a lovely person
Indianna Chapman -
RSPCA Pet Insurance
Service Review
Lily was absolutely amazing. She was so extremely helpful and lovely Over the phone I could have talked to her all day. She is extremely knowledgeable and answered all my questions for me, even went above and beyond to make sure I was happy.
Lily was absolutely amazing. she was so extremely helpful and lovely over the phone i could have talked to her all day. she is extremely knowledgeable and...
Service Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
easy to purchase and receive the confirmation so quick
Service Review
easy to have the quote and purchase.
Easy to have the quote and purchase.
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
I haven't received my order yet so I don't know how the purchase will go.
Service Review
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. I was able to ask questions & receive immediate answers.
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. i was able to ask questions & receive...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Pretty good, a little expensive for students and those from a lower socio economical background
Service Review
Overall their service is ok however, they need to expand their breed data base
Overall their service is ok however, they need to expand their breed data base
Product Rating
Service Rating
Geoffrey-Ross Perez -
RSPCA Pet Insurance
Service Review
The lady I spoke to was extremely helpful and went through everything.
The lady i spoke to was extremely helpful and went through everything.
Service Rating
A review of your phone etiquette needs to be looked into.
Trusted Customer -
RSPCA Pet Insurance
Service Review
I was very surprised that I had received a call before I had even finished the process of the on line application. I was unsure about this because of fraud etc and a phone call was a little off putting. If I could suggest anything it would probably be if the person from the RSPCA stated that they were monitoring on line applications and reassured that they were actually from the RSPCA because I had no way of confirming that detail. I was not happy to give my bank details on the phone though and I think that I should have been given the opportunity to complete the on line direct debit details. Maybe this should be considered - especially if someone was already going ahead with on line applications.
I was very surprised that i had received a call before i had even finished the process of the on line application. i was unsure about this because of fraud...
Service Rating
Flexibility for customers who work
Trusted Customer -
RSPCA Pet Insurance
Service Review
I called today to try and add another pet onto RSPCA insurance and was advised this was only available during 9.00am to 5.00pm Monday to Friday and when I call back it could be a long wait . The reason is due to COVID- Well as you can imagine I am in the same boat trying to keep a job and dont have time to sit on the phone while at work. I asked it this was not possible to deal with this by email so I can do outside of working hours and this was not possible . So no offer to call back or take down my details now so the call back could be done quickly , just told to call back . Well that means for me a cancellation and going elsewhere
I called today to try and add another pet onto rspca insurance and was advised this was only available during 9.00am to 5.00pm monday to friday and when i call...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The consultant was very patient and helpful. I found their explanations to be concise and easy to understand. I would recommend RSPCA to friends.
The consultant was very patient and helpful. i found their explanations to be concise and easy to understand. i would recommend rspca to friends.
Service Rating
Very professional & helpful
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Very professional & helpful
Very professional & helpful
Product Rating
Service Rating
Helpful and seems to be good cover
Trusted Customer -
RSPCA Pet Insurance
Service Review
A delight to deal with the sales person who set me up with the policy.
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. i was able to ask questions & receive...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Signing up was easy. The agent who helped me was excellent. She explained all the levels of insurance, terms. benefits, etc. very well. She was very helpful and friendly.
Overall their service is ok however, they need to expand their breed data base
Service Rating
Excellent
Geoffrey-Ross Perez -
RSPCA Pet Insurance
Service Review
Irene was excellent now will await your delivery of insurance claims eagerly !!
The lady i spoke to was extremely helpful and went through everything.
Service Rating
Lily was extremely helpful and a lovely person
Trusted Customer -
RSPCA Pet Insurance
Service Review
Lily was absolutely amazing. She was so extremely helpful and lovely Over the phone I could have talked to her all day. She is extremely knowledgeable and answered all my questions for me, even went above and beyond to make sure I was happy.
I was very surprised that i had received a call before i had even finished the process of the on line application. i was unsure about this because of fraud...
Service Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
easy to have the quote and purchase.
I called today to try and add another pet onto rspca insurance and was advised this was only available during 9.00am to 5.00pm monday to friday and when i call...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. I was able to ask questions & receive immediate answers.
The consultant was very patient and helpful. i found their explanations to be concise and easy to understand. i would recommend rspca to friends.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Overall their service is ok however, they need to expand their breed data base
Very professional & helpful
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The lady I spoke to was extremely helpful and went through everything.
2 or so weeks ago i started entering my puppy's details online and received a call immediately which was excellent. the lady then put me through to the...
Service Rating
A review of your phone etiquette needs to be looked into.
Michael Watkins -
RSPCA Pet Insurance
Service Review
I was very surprised that I had received a call before I had even finished the process of the on line application. I was unsure about this because of fraud etc and a phone call was a little off putting. If I could suggest anything it would probably be if the person from the RSPCA stated that they were monitoring on line applications and reassured that they were actually from the RSPCA because I had no way of confirming that detail. I was not happy to give my bank details on the phone though and I think that I should have been given the opportunity to complete the on line direct debit details. Maybe this should be considered - especially if someone was already going ahead with on line applications.
The sales team were very quick to follow up the website enquiry and very helpful in finding the right cover for slim.
Service Rating
Flexibility for customers who work
Lee Astheimer -
RSPCA Pet Insurance
Service Review
I called today to try and add another pet onto RSPCA insurance and was advised this was only available during 9.00am to 5.00pm Monday to Friday and when I call back it could be a long wait . The reason is due to COVID- Well as you can imagine I am in the same boat trying to keep a job and dont have time to sit on the phone while at work. I asked it this was not possible to deal with this by email so I can do outside of working hours and this was not possible . So no offer to call back or take down my details now so the call back could be done quickly , just told to call back . Well that means for me a cancellation and going elsewhere
Extremely helpful explanation of all the options without being pushy about sales
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The consultant was very patient and helpful. I found their explanations to be concise and easy to understand. I would recommend RSPCA to friends.
Excellent informative and easy a pleasant experience
Service Rating
Very professional & helpful
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very professional & helpful
Excellent follow up. detailed answers provided clearly and efficiently. overall, a very positive service experience.
Service Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
easy to purchase and receive the confirmation so quick
easy to purchase and receive the confirmation so quick
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
I haven't received my order yet so I don't know how the purchase will go.
I haven't received my order yet so I don't know how the purchase will go.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Pretty good, a little expensive for students and those from a lower socio economical background
Pretty good, a little expensive for students and those from a lower socio economical background
Product Rating
Very professional & helpful
Trusted Customer -