RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,090 4,083 2,800 customer reviews.
Rated /5 from 409040832800 Reviews
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Patient and persistent customer service
Vanessa -
RSPCA Pet Insurance
Product Review
Policy hasn't started yet but it looks to be a good product.
Service Review
Andrew was very patient with me, explaining all of the details of the policy, several times and then calling back when he said he would to finalise the policy.
Andrew was very patient with me, explaining all of the details of the policy, several times and then calling back when he said he would to finalise the policy.
Product Rating
Service Rating
Understanding, clear and thorough.
Trusted Customer -
RSPCA Pet Insurance
Service Review
Understanding, clear and thorough.Very helpful leaving me feeling confident with the choice I made
Understanding, clear and thorough.very helpful leaving me feeling confident with the choice i made
Service Rating
Per insurance
Karen Burman -
RSPCA Pet Insurance
Product Review
Covers everything I need !
Service Review
Rachel was fantastic she was polite, called me back at the right time, explained everything perfectly with knowledge gave me everything I needed to know about pet insurance We've gone with the top plan & the extra Hopefully never need it but better to be safe than sorry
Rachel was fantastic she was polite, called me back at the right time, explained everything perfectly with knowledge gave me everything i needed to know about...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Excellent,
Excellent,
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Extremely polite, helpful customer service. They were patient and more than happy to answer my many questions. Thank you so much for your help!
Extremely polite, helpful customer service. they were patient and more than happy to answer my many questions. thank you so much for your help!
Service Rating
Sophie made my decision very easy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
covered my needs for my puppy
Service Review
Sofia was very knowledgeable and helpful on explaining the insurance policy that i was seeking to cover my puppy.
Sofia was very knowledgeable and helpful on explaining the insurance policy that i was seeking to cover my puppy.
Product Rating
Service Rating
Missed calls with a purpose
Trusted Customer -
RSPCA Pet Insurance
Product Review
Have read the information booklet satisfied with the product it stacks up much better in comparison with other products in the market and ticks all the boxes for what I’m looking for just for peace of mind just incase.
Service Review
Thank you for calling me more than once. I’m a busy person I’m on the phone everyday for work. It’s thanks to you calling me more than once and not giving up on me that when I was able to take that call I organised cover for my cat in that one phone call on first contact. Excellent service, consultant was confident, spoke at a good pace, was clear concise, knowledgeable, not a robot, had personality and was a real person she used my name and my cats name throughout the call. Job well done will highly recommend! Call received Thurs 6 August 7.09pm
Thank you for calling me more than once. i’m a busy person i’m on the phone everyday for work. it’s thanks to you calling me more than once and not giving up...
Product Rating
Service Rating
Helpful and seems to be good cover
Lisa-Marie Robinson -
RSPCA Pet Insurance
Service Review
A delight to deal with the sales person who set me up with the policy.
A delight to deal with the sales person who set me up with the policy.
Service Rating
Amelia Harris -
RSPCA Pet Insurance
Service Review
Signing up was easy. The agent who helped me was excellent. She explained all the levels of insurance, terms. benefits, etc. very well. She was very helpful and friendly.
Signing up was easy. the agent who helped me was excellent. she explained all the levels of insurance, terms. benefits, etc. very well. she was very helpful...
Service Rating
Excellent
Christine Lord -
RSPCA Pet Insurance
Service Review
Irene was excellent now will await your delivery of insurance claims eagerly !!
Irene was excellent now will await your delivery of insurance claims eagerly !!
Service Rating
Lily was extremely helpful and a lovely person
Indianna Chapman -
RSPCA Pet Insurance
Service Review
Lily was absolutely amazing. She was so extremely helpful and lovely Over the phone I could have talked to her all day. She is extremely knowledgeable and answered all my questions for me, even went above and beyond to make sure I was happy.
Lily was absolutely amazing. she was so extremely helpful and lovely over the phone i could have talked to her all day. she is extremely knowledgeable and...
Service Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
easy to purchase and receive the confirmation so quick
Service Review
easy to have the quote and purchase.
Easy to have the quote and purchase.
Product Rating
Service Rating
Patient and persistent customer service
Lisa-Marie Robinson -
RSPCA Pet Insurance
Service Review
Andrew was very patient with me, explaining all of the details of the policy, several times and then calling back when he said he would to finalise the policy.
A delight to deal with the sales person who set me up with the policy.
Service Rating
Understanding, clear and thorough.
Amelia Harris -
RSPCA Pet Insurance
Service Review
Understanding, clear and thorough.Very helpful leaving me feeling confident with the choice I made
Signing up was easy. the agent who helped me was excellent. she explained all the levels of insurance, terms. benefits, etc. very well. she was very helpful...
Service Rating
Per insurance
Christine Lord -
RSPCA Pet Insurance
Service Review
Rachel was fantastic she was polite, called me back at the right time, explained everything perfectly with knowledge gave me everything I needed to know about pet insurance We've gone with the top plan & the extra Hopefully never need it but better to be safe than sorry
Irene was excellent now will await your delivery of insurance claims eagerly !!
Service Rating
Indianna Chapman -
RSPCA Pet Insurance
Service Review
Excellent,
Lily was absolutely amazing. she was so extremely helpful and lovely over the phone i could have talked to her all day. she is extremely knowledgeable and...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Extremely polite, helpful customer service. They were patient and more than happy to answer my many questions. Thank you so much for your help!
Easy to have the quote and purchase.
Service Rating
Sophie made my decision very easy.
Trusted Customer -
RSPCA Pet Insurance
Service Review
Sofia was very knowledgeable and helpful on explaining the insurance policy that i was seeking to cover my puppy.
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. i was able to ask questions & receive...
Service Rating
Missed calls with a purpose
Trusted Customer -
RSPCA Pet Insurance
Service Review
Thank you for calling me more than once. I’m a busy person I’m on the phone everyday for work. It’s thanks to you calling me more than once and not giving up on me that when I was able to take that call I organised cover for my cat in that one phone call on first contact. Excellent service, consultant was confident, spoke at a good pace, was clear concise, knowledgeable, not a robot, had personality and was a real person she used my name and my cats name throughout the call. Job well done will highly recommend! Call received Thurs 6 August 7.09pm
Overall their service is ok however, they need to expand their breed data base
Service Rating
Helpful and seems to be good cover
Geoffrey-Ross Perez -
RSPCA Pet Insurance
Service Review
A delight to deal with the sales person who set me up with the policy.
The lady i spoke to was extremely helpful and went through everything.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Signing up was easy. The agent who helped me was excellent. She explained all the levels of insurance, terms. benefits, etc. very well. She was very helpful and friendly.
I was very surprised that i had received a call before i had even finished the process of the on line application. i was unsure about this because of fraud...
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Service Review
Irene was excellent now will await your delivery of insurance claims eagerly !!
I called today to try and add another pet onto rspca insurance and was advised this was only available during 9.00am to 5.00pm monday to friday and when i call...
Service Rating
Lily was extremely helpful and a lovely person
Trusted Customer -
RSPCA Pet Insurance
Service Review
Lily was absolutely amazing. She was so extremely helpful and lovely Over the phone I could have talked to her all day. She is extremely knowledgeable and answered all my questions for me, even went above and beyond to make sure I was happy.
The consultant was very patient and helpful. i found their explanations to be concise and easy to understand. i would recommend rspca to friends.
Service Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
easy to have the quote and purchase.
Very professional & helpful
Service Rating
Patient and persistent customer service
Vanessa -
RSPCA Pet Insurance
Product Review
Policy hasn't started yet but it looks to be a good product.
Policy hasn't started yet but it looks to be a good product.
Product Rating
Per insurance
Karen Burman -
RSPCA Pet Insurance
Product Review
Covers everything I need !
Covers everything I need !
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Sophie made my decision very easy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
covered my needs for my puppy
covered my needs for my puppy
Product Rating
Missed calls with a purpose
Trusted Customer -
RSPCA Pet Insurance
Product Review
Have read the information booklet satisfied with the product it stacks up much better in comparison with other products in the market and ticks all the boxes for what I’m looking for just for peace of mind just incase.
Have read the information booklet satisfied with the product it stacks up much better in comparison with other products in the market and ticks all the boxes for what I’m looking for just for peace of mind just incase.
Product Rating
Great insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
easy to purchase and receive the confirmation so quick
easy to purchase and receive the confirmation so quick