RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
Authentic reviews powered by Feefo
Read what our customers are saying
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
No excess was the clincher
Service Review
call centre very helpful
Call centre very helpful
Product Rating
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Yet to use product but feel safe and secure about the product.
Service Review
Customer service was good.
Customer service was good.
Product Rating
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
I don't have it With me at hand at the moment.
Service Review
Very helpful and friendly. And affordable.👍
Very helpful and friendly. and affordable.👍
Product Rating
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Call attendant was extremely helpful
Service Review
Helpful call attendant who was Australian. If not Australian I would not have purchased.
Helpful call attendant who was australian. if not australian i would not have purchased.
Product Rating
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
A very enthusiastic and helpful young man answered all my questions
A very enthusiastic and helpful young man answered all my questions
Service Rating
Impressed with the patience and knowledge of the rspca person, when i made my initial…
Trusted Customer -
RSPCA Pet Insurance
Service Review
impressed with the patience and knowledge of the RSPCA person, when I made my initial contact about pet insurance with the organisation.
Impressed with the patience and knowledge of the rspca person, when i made my initial contact about pet insurance with the organisation.
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
It would be more equitable if claims for treatment of pre-existing conditions could be made after, say, 12 months of start of policy (in line with human health insurance)
Service Review
Ash quickly dealt with the insurance of my pet
Ash quickly dealt with the insurance of my pet
Product Rating
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Havent used as yet but the packages seem reasonable
Service Review
Only just signed up so hard to rate as yet
Only just signed up so hard to rate as yet
Product Rating
Service Rating
I am disappointed and appalled by the sales approach - i was signed up for a…
Trusted Customer -
RSPCA Pet Insurance
Service Review
I am disappointed and appalled by the sales approach - I was signed up for a policy without my knowledge and consent. Someone from the sales team called me after I requested a quote online and I asked her for some detailed information about the policy. She advised that in order to email me the info she would have to take my credit card and details. I reiterated that I didn't want to take out the policy at this stage but only wanted info so I could assess what was in offer, and she assured me that my credit card would not be billed. So I (naively and stupidly in retrospect) gave her my credit card and details and the next thing I know I received an email with a 'welcome to the RSPCA' and an insurance policy! I called back that day to ask what was going in and was told that yes, I had a policy. After many phone calls over the next few days (including the fact that I was told by two operators that they were unable to transfer me to the cancellation team because of technical difficulties and that they would call back, which they never did), I finally spoke to someone who listened and finally cancelled my policy. I am extremely disappointed and would go so far as to say that surely it is questionable behaviour legally to sign someone up without their consent. I believe this type of action damages the brand of the RSPCA, not to mention the fact that the RSPCA is missing out on a policy because there was no way I would take out a policy after that experience, for if deceit of the customer occurs at an initial sales level it makes me question the rest of the customer experience. Very poor.
I am disappointed and appalled by the sales approach - i was signed up for a policy without my knowledge and consent. someone from the sales team called me...
Service Rating
The over the phone service was very good and not "pushy" in any way. the…
Trusted Customer -
RSPCA Pet Insurance
Product Review
Very comparable with other insurance policies, and that some of the proceeds go back to the RSPCA.
Service Review
The over the phone service was very good and not "pushy" in any way. The policy was clearly explained. Very happy that Sasha is insured.
The over the phone service was very good and not "pushy" in any way. the policy was clearly explained. very happy that sasha is insured.
Product Rating
Service Rating
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk…
Trusted Customer -
RSPCA Pet Insurance
Service Review
Wanted to cancel policy in cooling off period. First call took 5 minutes to talk to someone and then line died. Second call 11 minutes to talk to someone. Then transferred to the cancellation section. Total call time 20 minutes for second call. Cost at Medibank $20.02 per month. RSPCA $65.69 per month for same cover!
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk to someone and then line died. second call 11 minutes to talk to someone. then...
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
But found the person very pushy
But found the person very pushy
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
call centre very helpful
Only just signed up so hard to rate as yet
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Customer service was good.
I am disappointed and appalled by the sales approach - i was signed up for a policy without my knowledge and consent. someone from the sales team called me...
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very helpful and friendly. And affordable.👍
The over the phone service was very good and not "pushy" in any way. the policy was clearly explained. very happy that sasha is insured.
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Helpful call attendant who was Australian. If not Australian I would not have purchased.
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk to someone and then line died. second call 11 minutes to talk to someone. then...
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
A very enthusiastic and helpful young man answered all my questions
But found the person very pushy
Service Rating
Impressed with the patience and knowledge of the rspca person, when i made my initial…
Trusted Customer -
RSPCA Pet Insurance
Service Review
impressed with the patience and knowledge of the RSPCA person, when I made my initial contact about pet insurance with the organisation.
Great product and excellent staff
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Ash quickly dealt with the insurance of my pet
I found the service excellent they rang back when they said they would. i didn't do any comparisons as i was always going with rspca.
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Only just signed up so hard to rate as yet
Good service
Service Rating
I am disappointed and appalled by the sales approach - i was signed up for a…
Trusted Customer -
RSPCA Pet Insurance
Service Review
I am disappointed and appalled by the sales approach - I was signed up for a policy without my knowledge and consent. Someone from the sales team called me after I requested a quote online and I asked her for some detailed information about the policy. She advised that in order to email me the info she would have to take my credit card and details. I reiterated that I didn't want to take out the policy at this stage but only wanted info so I could assess what was in offer, and she assured me that my credit card would not be billed. So I (naively and stupidly in retrospect) gave her my credit card and details and the next thing I know I received an email with a 'welcome to the RSPCA' and an insurance policy! I called back that day to ask what was going in and was told that yes, I had a policy. After many phone calls over the next few days (including the fact that I was told by two operators that they were unable to transfer me to the cancellation team because of technical difficulties and that they would call back, which they never did), I finally spoke to someone who listened and finally cancelled my policy. I am extremely disappointed and would go so far as to say that surely it is questionable behaviour legally to sign someone up without their consent. I believe this type of action damages the brand of the RSPCA, not to mention the fact that the RSPCA is missing out on a policy because there was no way I would take out a policy after that experience, for if deceit of the customer occurs at an initial sales level it makes me question the rest of the customer experience. Very poor.
The operator i spoke was clear and well spoken.
Service Rating
The over the phone service was very good and not "pushy" in any way. the…
Trusted Customer -
RSPCA Pet Insurance
Service Review
The over the phone service was very good and not "pushy" in any way. The policy was clearly explained. Very happy that Sasha is insured.
Well i haven't used it yet but it sounds good
Service Rating
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk…
Trusted Customer -
RSPCA Pet Insurance
Service Review
Wanted to cancel policy in cooling off period. First call took 5 minutes to talk to someone and then line died. Second call 11 minutes to talk to someone. Then transferred to the cancellation section. Total call time 20 minutes for second call. Cost at Medibank $20.02 per month. RSPCA $65.69 per month for same cover!
Customer service is excellent and very helpful
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Service Review
But found the person very pushy
Friendy services
Service Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
No excess was the clincher
No excess was the clincher
Product Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Yet to use product but feel safe and secure about the product.
Yet to use product but feel safe and secure about the product.
Product Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
I don't have it With me at hand at the moment.
I don't have it With me at hand at the moment.
Product Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Call attendant was extremely helpful
Call attendant was extremely helpful
Product Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
It would be more equitable if claims for treatment of pre-existing conditions could be made after, say, 12 months of start of policy (in line with human health insurance)
It would be more equitable if claims for treatment of pre-existing conditions could be made after, say, 12 months of start of policy (in line with human health insurance)
Product Rating
My service feedback with rspca pet insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
Havent used as yet but the packages seem reasonable
Havent used as yet but the packages seem reasonable
Product Rating
The over the phone service was very good and not "pushy" in any way. the…
Trusted Customer -
RSPCA Pet Insurance
Product Review
Very comparable with other insurance policies, and that some of the proceeds go back to the RSPCA.
Very comparable with other insurance policies, and that some of the proceeds go back to the RSPCA.