RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,090 4,083 2,800 customer reviews.
Rated /5 from 409040832800 Reviews
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Trusted Customer -
RSPCA Pet Insurance
Product Review
I haven't received my order yet so I don't know how the purchase will go.
Service Review
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. I was able to ask questions & receive immediate answers.
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. i was able to ask questions & receive...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Pretty good, a little expensive for students and those from a lower socio economical background
Service Review
Overall their service is ok however, they need to expand their breed data base
Overall their service is ok however, they need to expand their breed data base
Product Rating
Service Rating
Geoffrey-Ross Perez -
RSPCA Pet Insurance
Service Review
The lady I spoke to was extremely helpful and went through everything.
The lady i spoke to was extremely helpful and went through everything.
Service Rating
A review of your phone etiquette needs to be looked into.
Trusted Customer -
RSPCA Pet Insurance
Service Review
I was very surprised that I had received a call before I had even finished the process of the on line application. I was unsure about this because of fraud etc and a phone call was a little off putting. If I could suggest anything it would probably be if the person from the RSPCA stated that they were monitoring on line applications and reassured that they were actually from the RSPCA because I had no way of confirming that detail. I was not happy to give my bank details on the phone though and I think that I should have been given the opportunity to complete the on line direct debit details. Maybe this should be considered - especially if someone was already going ahead with on line applications.
I was very surprised that i had received a call before i had even finished the process of the on line application. i was unsure about this because of fraud...
Service Rating
Flexibility for customers who work
Trusted Customer -
RSPCA Pet Insurance
Service Review
I called today to try and add another pet onto RSPCA insurance and was advised this was only available during 9.00am to 5.00pm Monday to Friday and when I call back it could be a long wait . The reason is due to COVID- Well as you can imagine I am in the same boat trying to keep a job and dont have time to sit on the phone while at work. I asked it this was not possible to deal with this by email so I can do outside of working hours and this was not possible . So no offer to call back or take down my details now so the call back could be done quickly , just told to call back . Well that means for me a cancellation and going elsewhere
I called today to try and add another pet onto rspca insurance and was advised this was only available during 9.00am to 5.00pm monday to friday and when i call...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The consultant was very patient and helpful. I found their explanations to be concise and easy to understand. I would recommend RSPCA to friends.
The consultant was very patient and helpful. i found their explanations to be concise and easy to understand. i would recommend rspca to friends.
Service Rating
Very professional & helpful
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Very professional & helpful
Very professional & helpful
Product Rating
Service Rating
27 minutes on hold
Trusted Customer -
RSPCA Pet Insurance
Product Review
I'm not sure. I'll have a proper read. I originally called instead of doing it online to ensure I received the discount and so both of my puppies would be on the one log in. Checking i select too now.
Service Review
2 or so weeks ago I started entering my puppy's details online and received a call immediately which was excellent. The lady then put me through to the extension to complete my insurance for Molly. After 26 minutes on hold, my lunch break was over so I had to hang up and go back to work. No follow-up from RSPCA and I forgot until a couple of weeks later. The waiting time is too long.
2 or so weeks ago i started entering my puppy's details online and received a call immediately which was excellent. the lady then put me through to the...
Product Rating
Service Rating
Quick and helpful. good business practice.
Michael Watkins -
RSPCA Pet Insurance
Product Review
Cover is first class and helps RSPCA. It started promply the next day. He is now more than adequately covered.
Service Review
The sales team were very quick to follow up the website enquiry and very helpful in finding the right cover for Slim.
The sales team were very quick to follow up the website enquiry and very helpful in finding the right cover for slim.
Product Rating
Service Rating
Lee Astheimer -
RSPCA Pet Insurance
Product Review
very good value, upfront clear information
Service Review
extremely helpful explanation of all the options without being pushy about sales
Extremely helpful explanation of all the options without being pushy about sales
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent informative and easy a pleasant experience
Excellent informative and easy a pleasant experience
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent follow up. Detailed answers provided clearly and efficiently. Overall, a very positive service experience.
Excellent follow up. detailed answers provided clearly and efficiently. overall, a very positive service experience.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Service was over the phone & the young woman was very helpful & understanding & the process went smoothly & quickly. I was able to ask questions & receive immediate answers.
2 or so weeks ago i started entering my puppy's details online and received a call immediately which was excellent. the lady then put me through to the...
Service Rating
Michael Watkins -
RSPCA Pet Insurance
Service Review
Overall their service is ok however, they need to expand their breed data base
The sales team were very quick to follow up the website enquiry and very helpful in finding the right cover for slim.
Service Rating
Lee Astheimer -
RSPCA Pet Insurance
Service Review
The lady I spoke to was extremely helpful and went through everything.
Extremely helpful explanation of all the options without being pushy about sales
Service Rating
A review of your phone etiquette needs to be looked into.
Trusted Customer -
RSPCA Pet Insurance
Service Review
I was very surprised that I had received a call before I had even finished the process of the on line application. I was unsure about this because of fraud etc and a phone call was a little off putting. If I could suggest anything it would probably be if the person from the RSPCA stated that they were monitoring on line applications and reassured that they were actually from the RSPCA because I had no way of confirming that detail. I was not happy to give my bank details on the phone though and I think that I should have been given the opportunity to complete the on line direct debit details. Maybe this should be considered - especially if someone was already going ahead with on line applications.
Excellent informative and easy a pleasant experience
Service Rating
Flexibility for customers who work
Trusted Customer -
RSPCA Pet Insurance
Service Review
I called today to try and add another pet onto RSPCA insurance and was advised this was only available during 9.00am to 5.00pm Monday to Friday and when I call back it could be a long wait . The reason is due to COVID- Well as you can imagine I am in the same boat trying to keep a job and dont have time to sit on the phone while at work. I asked it this was not possible to deal with this by email so I can do outside of working hours and this was not possible . So no offer to call back or take down my details now so the call back could be done quickly , just told to call back . Well that means for me a cancellation and going elsewhere
Excellent follow up. detailed answers provided clearly and efficiently. overall, a very positive service experience.
Service Rating
Penelope Baker -
RSPCA Pet Insurance
Service Review
The consultant was very patient and helpful. I found their explanations to be concise and easy to understand. I would recommend RSPCA to friends.
I was dealt with by cody and lilly. these two ladies were extremely knowledgeable and helpful. these two ladies were very polite and made sure i signed up for...
Service Rating
Very professional & helpful
Daniel Carmichael -
RSPCA Pet Insurance
Service Review
Very professional & helpful
The service was great as i had no issues, and the process was simple only taking about 5 minutes.
Service Rating
27 minutes on hold
Trusted Customer -
RSPCA Pet Insurance
Service Review
2 or so weeks ago I started entering my puppy's details online and received a call immediately which was excellent. The lady then put me through to the extension to complete my insurance for Molly. After 26 minutes on hold, my lunch break was over so I had to hang up and go back to work. No follow-up from RSPCA and I forgot until a couple of weeks later. The waiting time is too long.
It was great.
Service Rating
Quick and helpful. good business practice.
Trusted Customer -
RSPCA Pet Insurance
Service Review
The sales team were very quick to follow up the website enquiry and very helpful in finding the right cover for Slim.
Fast and efficient
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
extremely helpful explanation of all the options without being pushy about sales
The man who did the follow up call came across as very abrupt and pushy. the cover options were great quality, and i had questions answered well, however the...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent informative and easy a pleasant experience
Reliable service
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent follow up. Detailed answers provided clearly and efficiently. Overall, a very positive service experience.
Very polite and helpful
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
I haven't received my order yet so I don't know how the purchase will go.
I haven't received my order yet so I don't know how the purchase will go.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Pretty good, a little expensive for students and those from a lower socio economical background
Pretty good, a little expensive for students and those from a lower socio economical background
Product Rating
Very professional & helpful
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
27 minutes on hold
Trusted Customer -
RSPCA Pet Insurance
Product Review
I'm not sure. I'll have a proper read. I originally called instead of doing it online to ensure I received the discount and so both of my puppies would be on the one log in. Checking i select too now.
I'm not sure. I'll have a proper read. I originally called instead of doing it online to ensure I received the discount and so both of my puppies would be on the one log in. Checking i select too now.
Product Rating
Quick and helpful. good business practice.
Michael Watkins -
RSPCA Pet Insurance
Product Review
Cover is first class and helps RSPCA. It started promply the next day. He is now more than adequately covered.
Cover is first class and helps RSPCA. It started promply the next day. He is now more than adequately covered.
Product Rating
Lee Astheimer -
RSPCA Pet Insurance
Product Review
very good value, upfront clear information
very good value, upfront clear information