RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Very pleasant experience
Bella Khoshbakht -
RSPCA Pet Insurance
Product Review
Service Review
Nice and friendly in the phone with great understanding of clients needs.
Nice and friendly in the phone with great understanding of clients needs.
Product Rating
Service Rating
Great except the t&cs
Janice -
RSPCA Pet Insurance
Product Review
Service Review
Your customer service representative was extremely friendly, patient and helpful. A suggestion would be for you to simplify the recitation of the "terms and conditions". It is not very helpful to listen to someone recite all the terms and conditions for five minutes at the end of the call, in the evening. Please consider simply referring clients to a document that they can refer to so that they can read it themselves or at least offer the client the opportunity to decline the need to hear the T&Cs read to them. I am much better at reading information than listening to it over the phone.
Your customer service representative was extremely friendly, patient and helpful. a suggestion would be for you to simplify the recitation of the "terms and...
Product Rating
Service Rating
Definitely recommend!!
Lisa Latty -
RSPCA Pet Insurance
Product Review
Service Review
The advice and information I received was very helpful, thorough and delivered in a professional and friendly manner. Policy quality and price are great too. Would recommend to anyone who loves and wants to give them the best care for life.
The advice and information i received was very helpful, thorough and delivered in a professional and friendly manner. policy quality and price are great too....
Product Rating
Service Rating
New policy for my ragdoll freddie
Elizabeth Hobson -
RSPCA Pet Insurance
Product Review
I just did a quote online. You call me up to follow up on the quote. So pleased you did as now Freddie is covered! 10/10 service Thank you
Service Review
Great service and answered all my questions. She new all the answers
Great service and answered all my questions. she new all the answers
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Fast, simple and informative.
Service Review
Competitive rates and I liked the fact that part of our insurance was going towards the RSPCA.
Competitive rates and i liked the fact that part of our insurance was going towards the rspca.
Product Rating
Service Rating
Clear, confident and friendly without being pushy
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Clear, confident and friendly, without being pushy.
Clear, confident and friendly, without being pushy.
Product Rating
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Service Review
Harley was most helpful to talk to and has impeccable customer service skills. I’m a customer service officer myself so I’d like to provide positive feedback :) friendly guy and good at his job. Excellent service from rspca all round.
Harley was most helpful to talk to and has impeccable customer service skills. i’m a customer service officer myself so i’d like to provide positive feedback...
Service Rating
Violet Fox -
RSPCA Pet Insurance
Service Review
The operator I spoke with was so helpful and knowledgeable on the product :) thanks heaps!!
The operator i spoke with was so helpful and knowledgeable on the product :) thanks heaps!!
Service Rating
Benjamin Collingham -
RSPCA Pet Insurance
Product Review
Seemed good value for top end package
Service Review
Good value and easy online setup to follow
Good value and easy online setup to follow
Product Rating
Service Rating
Professional
Malgosia Ciborowski -
RSPCA Pet Insurance
Product Review
Service Review
The customer service consultant was very polite and professional.
The customer service consultant was very polite and professional.
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
I've got the best quote at the cover level I was looking for.
Service Review
I've got the best quote at the cover level I was looking for.
I've got the best quote at the cover level i was looking for.
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Fair
Service Review
Quick & Easy
Quick & easy
Product Rating
Service Rating
Very pleasant experience
Trusted Customer -
RSPCA Pet Insurance
Service Review
Nice and friendly in the phone with great understanding of clients needs.
Clear, confident and friendly, without being pushy.
Service Rating
Great except the t&cs
Trusted Customer -
RSPCA Pet Insurance
Service Review
Your customer service representative was extremely friendly, patient and helpful. A suggestion would be for you to simplify the recitation of the "terms and conditions". It is not very helpful to listen to someone recite all the terms and conditions for five minutes at the end of the call, in the evening. Please consider simply referring clients to a document that they can refer to so that they can read it themselves or at least offer the client the opportunity to decline the need to hear the T&Cs read to them. I am much better at reading information than listening to it over the phone.
Harley was most helpful to talk to and has impeccable customer service skills. i’m a customer service officer myself so i’d like to provide positive feedback...
Service Rating
Definitely recommend!!
Violet Fox -
RSPCA Pet Insurance
Service Review
The advice and information I received was very helpful, thorough and delivered in a professional and friendly manner. Policy quality and price are great too. Would recommend to anyone who loves and wants to give them the best care for life.
The operator i spoke with was so helpful and knowledgeable on the product :) thanks heaps!!
Service Rating
New policy for my ragdoll freddie
Benjamin Collingham -
RSPCA Pet Insurance
Service Review
Great service and answered all my questions. She new all the answers
Good value and easy online setup to follow
Service Rating
Malgosia Ciborowski -
RSPCA Pet Insurance
Service Review
Competitive rates and I liked the fact that part of our insurance was going towards the RSPCA.
The customer service consultant was very polite and professional.
Service Rating
Clear, confident and friendly without being pushy
Trusted Customer -
RSPCA Pet Insurance
Service Review
Clear, confident and friendly, without being pushy.
I've got the best quote at the cover level i was looking for.
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Service Review
Harley was most helpful to talk to and has impeccable customer service skills. I’m a customer service officer myself so I’d like to provide positive feedback :) friendly guy and good at his job. Excellent service from rspca all round.
Quick & easy
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The operator I spoke with was so helpful and knowledgeable on the product :) thanks heaps!!
Really easy to get organised
Service Rating
Tanya Ryan -
RSPCA Pet Insurance
Service Review
Good value and easy online setup to follow
Great staff
Service Rating
Professional
Trusted Customer -
RSPCA Pet Insurance
Service Review
The customer service consultant was very polite and professional.
Prompt friendly response to question.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I've got the best quote at the cover level I was looking for.
Easy to comprehend policy and good service
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Quick & Easy
They made the experience very easy and felt very authentic. working in customer service myself makes me notice more when the person looking after you if they...
Service Rating
Very pleasant experience
Bella Khoshbakht -
RSPCA Pet Insurance
Product Review
Product Rating
Great except the t&cs
Janice -
RSPCA Pet Insurance
Product Review
Product Rating
Definitely recommend!!
Lisa Latty -
RSPCA Pet Insurance
Product Review
Product Rating
New policy for my ragdoll freddie
Elizabeth Hobson -
RSPCA Pet Insurance
Product Review
I just did a quote online. You call me up to follow up on the quote. So pleased you did as now Freddie is covered! 10/10 service Thank you
I just did a quote online. You call me up to follow up on the quote. So pleased you did as now Freddie is covered! 10/10 service Thank you
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Fast, simple and informative.
Fast, simple and informative.
Product Rating
Clear, confident and friendly without being pushy
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Benjamin Collingham -
RSPCA Pet Insurance
Product Review
Seemed good value for top end package
Seemed good value for top end package
Product Rating
Professional
Malgosia Ciborowski -
RSPCA Pet Insurance
Product Review
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
I've got the best quote at the cover level I was looking for.
I've got the best quote at the cover level I was looking for.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Fair
Fair