RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,090 4,083 2,800 customer reviews.
Rated /5 from 409040832800 Reviews
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Socially progressive - well done!
Trusted Customer -
RSPCA Pet Insurance
Service Review
I was searching online and received a phone call from RSPCA pet insurance whilst i was still on the quote page - very quick turn around. The person on the phone was friendly, thorough and attentive - she actively listened to what I said and referenced back to things throughout the phone call so it felt very personalised. She also did a great job of not assuming my partner's gender, using "they/them" pronouns, which made me feel more comfortable as I am a *******. She also offered the title of Mrs/Miss/Ms/Dr which was great because I am newly a doctor and was chuffed to be able to use it - many people only offer Mrs/Ms/Miss for women. Great job!
I was searching online and received a phone call from rspca pet insurance whilst i was still on the quote page - very quick turn around. the person on the...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Simple and easy to get this done
Service Review
Too many phone calls
Too many phone calls
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I enquired about three different pet insurance they were the only ones that rang me back and explained the insurance policy. Then gave me time to think and called back two days later
I enquired about three different pet insurance they were the only ones that rang me back and explained the insurance policy. then gave me time to think and...
Service Rating
John Croston -
RSPCA Pet Insurance
Product Review
The policy met my requirements fully at a fair price compared with the competition
Service Review
excellent patient phone service provided all the answers to my queries and questions and explained the policy clearly
Excellent patient phone service provided all the answers to my queries and questions and explained the policy clearly
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Very helpful and quick and easy service
Very helpful and quick and easy service
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
good value for money
Service Review
Good communication
Good communication
Product Rating
Service Rating
Very happy
Garry Marsden -
RSPCA Pet Insurance
Product Review
very happy thanks,have a top breed dog and i need the secxurity
Service Review
prompt,and quick reply. easy to fill in forms
Prompt,and quick reply. easy to fill in forms
Product Rating
Service Rating
Great service
Caitlin Brown -
RSPCA Pet Insurance
Product Review
Great price for the amount of cover
Service Review
The operator who called me after I enquired online was lovely. She had a real interest in animals and was super helpful, nice and the conversation flowed naturally, which sometimes with these types of calls, it doesn’t. A real pleasure to be served by someone who clearly enjoys what they do!
The operator who called me after i enquired online was lovely. she had a real interest in animals and was super helpful, nice and the conversation flowed...
Product Rating
Service Rating
Lawrie Codling -
RSPCA Pet Insurance
Product Review
Suits our budget and the specific pet covered
Service Review
Clear and detailed explanation of the policy with options explained well. Anyone thinking of pet insurance should at least consider the options available with RSPCA
Clear and detailed explanation of the policy with options explained well. anyone thinking of pet insurance should at least consider the options available with...
Product Rating
Service Rating
Saroj Reddy -
RSPCA Pet Insurance
Product Review
The accident and injury cover met our need of what we were looking for .
Service Review
The specialist was very knowledgeable and professional . He made it very easy , clear and a smooth process . Explaining and checking for my understanding. Stopping to confirm that I understood and asked if I had any questions . Sometimes sales are made and that’s the end of it however consultant provided with after sales support as well. I would very highly recommend him to other families and friends. Well done . We need more people like him .
The specialist was very knowledgeable and professional . he made it very easy , clear and a smooth process . explaining and checking for my understanding....
Product Rating
Service Rating
Jarrod Kinsella -
RSPCA Pet Insurance
Product Review
Service Review
I took out a policy 2 weeks ago and the email with my certificate of insurance and the PDS has not been sent. Now I have been waiting 20mins on hold! I will cancel my insurance and go with petplan!
I took out a policy 2 weeks ago and the email with my certificate of insurance and the pds has not been sent. now i have been waiting 20mins on hold! i will...
Product Rating
Service Rating
Veryforceful
Trusted Customer -
RSPCA Pet Insurance
Product Review
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.
Service Review
They need to train their staff to listen to what the could be customer is saying. I cancelled my policy before the cut off and they still have taken the money out of my account. I will be telling everyone I know and don't know of this experience.
They need to train their staff to listen to what the could be customer is saying. i cancelled my policy before the cut off and they still have taken the money...
Product Rating
Service Rating
Socially progressive - well done!
Caitlin Brown -
RSPCA Pet Insurance
Service Review
I was searching online and received a phone call from RSPCA pet insurance whilst i was still on the quote page - very quick turn around. The person on the phone was friendly, thorough and attentive - she actively listened to what I said and referenced back to things throughout the phone call so it felt very personalised. She also did a great job of not assuming my partner's gender, using "they/them" pronouns, which made me feel more comfortable as I am a *******. She also offered the title of Mrs/Miss/Ms/Dr which was great because I am newly a doctor and was chuffed to be able to use it - many people only offer Mrs/Ms/Miss for women. Great job!
The operator who called me after i enquired online was lovely. she had a real interest in animals and was super helpful, nice and the conversation flowed...
Service Rating
Lawrie Codling -
RSPCA Pet Insurance
Service Review
Too many phone calls
Clear and detailed explanation of the policy with options explained well. anyone thinking of pet insurance should at least consider the options available with...
Service Rating
Saroj Reddy -
RSPCA Pet Insurance
Service Review
I enquired about three different pet insurance they were the only ones that rang me back and explained the insurance policy. Then gave me time to think and called back two days later
The specialist was very knowledgeable and professional . he made it very easy , clear and a smooth process . explaining and checking for my understanding....
Service Rating
Jarrod Kinsella -
RSPCA Pet Insurance
Service Review
excellent patient phone service provided all the answers to my queries and questions and explained the policy clearly
I took out a policy 2 weeks ago and the email with my certificate of insurance and the pds has not been sent. now i have been waiting 20mins on hold! i will...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very helpful and quick and easy service
They need to train their staff to listen to what the could be customer is saying. i cancelled my policy before the cut off and they still have taken the money...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Good communication
The lady on the phone had excellent customer service and very informative. made me fell like i was making the right decision
Service Rating
Very happy
Trusted Customer -
RSPCA Pet Insurance
Service Review
prompt,and quick reply. easy to fill in forms
Plenty of helpful information and answered all our questions along with solutions
Service Rating
Great service
Trusted Customer -
RSPCA Pet Insurance
Service Review
The operator who called me after I enquired online was lovely. She had a real interest in animals and was super helpful, nice and the conversation flowed naturally, which sometimes with these types of calls, it doesn’t. A real pleasure to be served by someone who clearly enjoys what they do!
That’s because speaker was so kind and nice
Service Rating
Tracy Diamond -
RSPCA Pet Insurance
Service Review
Clear and detailed explanation of the policy with options explained well. Anyone thinking of pet insurance should at least consider the options available with RSPCA
After a few weeks of research into pet insurance... i chose rspca for 2 reasons. 1. that a portion of the fee goes to the rspca and 2. was the lovely...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The specialist was very knowledgeable and professional . He made it very easy , clear and a smooth process . Explaining and checking for my understanding. Stopping to confirm that I understood and asked if I had any questions . Sometimes sales are made and that’s the end of it however consultant provided with after sales support as well. I would very highly recommend him to other families and friends. Well done . We need more people like him .
Good, what else?
Service Rating
Dianne Osullivan -
RSPCA Pet Insurance
Service Review
I took out a policy 2 weeks ago and the email with my certificate of insurance and the PDS has not been sent. Now I have been waiting 20mins on hold! I will cancel my insurance and go with petplan!
Ilthe service was great
Service Rating
Veryforceful
Christine Bailey -
RSPCA Pet Insurance
Service Review
They need to train their staff to listen to what the could be customer is saying. I cancelled my policy before the cut off and they still have taken the money out of my account. I will be telling everyone I know and don't know of this experience.
Disappointed at the misunderstanding which has left my pets uninsured for a month. i contacted rspca insurance and initiated a policy, a month ago, wanted to...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Simple and easy to get this done
Simple and easy to get this done
Product Rating
John Croston -
RSPCA Pet Insurance
Product Review
The policy met my requirements fully at a fair price compared with the competition
The policy met my requirements fully at a fair price compared with the competition
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
good value for money
good value for money
Product Rating
Very happy
Garry Marsden -
RSPCA Pet Insurance
Product Review
very happy thanks,have a top breed dog and i need the secxurity
very happy thanks,have a top breed dog and i need the secxurity
Product Rating
Great service
Caitlin Brown -
RSPCA Pet Insurance
Product Review
Great price for the amount of cover
Great price for the amount of cover
Product Rating
Lawrie Codling -
RSPCA Pet Insurance
Product Review
Suits our budget and the specific pet covered
Suits our budget and the specific pet covered
Product Rating
Saroj Reddy -
RSPCA Pet Insurance
Product Review
The accident and injury cover met our need of what we were looking for .
The accident and injury cover met our need of what we were looking for .
Product Rating
Jarrod Kinsella -
RSPCA Pet Insurance
Product Review
Product Rating
Veryforceful
Trusted Customer -
RSPCA Pet Insurance
Product Review
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.