RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Great service
Caitlin Brown -
RSPCA Pet Insurance
Product Review
Great price for the amount of cover
Service Review
The operator who called me after I enquired online was lovely. She had a real interest in animals and was super helpful, nice and the conversation flowed naturally, which sometimes with these types of calls, it doesn’t. A real pleasure to be served by someone who clearly enjoys what they do!
The operator who called me after i enquired online was lovely. she had a real interest in animals and was super helpful, nice and the conversation flowed...
Product Rating
Service Rating
Lawrie Codling -
RSPCA Pet Insurance
Product Review
Suits our budget and the specific pet covered
Service Review
Clear and detailed explanation of the policy with options explained well. Anyone thinking of pet insurance should at least consider the options available with RSPCA
Clear and detailed explanation of the policy with options explained well. anyone thinking of pet insurance should at least consider the options available with...
Product Rating
Service Rating
Saroj Reddy -
RSPCA Pet Insurance
Product Review
The accident and injury cover met our need of what we were looking for .
Service Review
The specialist was very knowledgeable and professional . He made it very easy , clear and a smooth process . Explaining and checking for my understanding. Stopping to confirm that I understood and asked if I had any questions . Sometimes sales are made and that’s the end of it however consultant provided with after sales support as well. I would very highly recommend him to other families and friends. Well done . We need more people like him .
The specialist was very knowledgeable and professional . he made it very easy , clear and a smooth process . explaining and checking for my understanding....
Product Rating
Service Rating
Jarrod Kinsella -
RSPCA Pet Insurance
Product Review
Service Review
I took out a policy 2 weeks ago and the email with my certificate of insurance and the PDS has not been sent. Now I have been waiting 20mins on hold! I will cancel my insurance and go with petplan!
I took out a policy 2 weeks ago and the email with my certificate of insurance and the pds has not been sent. now i have been waiting 20mins on hold! i will...
Product Rating
Service Rating
Veryforceful
Trusted Customer -
RSPCA Pet Insurance
Product Review
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.
Service Review
They need to train their staff to listen to what the could be customer is saying. I cancelled my policy before the cut off and they still have taken the money out of my account. I will be telling everyone I know and don't know of this experience.
They need to train their staff to listen to what the could be customer is saying. i cancelled my policy before the cut off and they still have taken the money...
Product Rating
Service Rating
Excellent customer service and very informative
Trusted Customer -
RSPCA Pet Insurance
Service Review
The lady on the phone had excellent customer service and very informative. Made me fell like I was making the right decision
The lady on the phone had excellent customer service and very informative. made me fell like i was making the right decision
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Plenty of helpful information and answered all our questions along with solutions
Plenty of helpful information and answered all our questions along with solutions
Service Rating
She was kind and nice i was so happy with talking to her
Trusted Customer -
RSPCA Pet Insurance
Service Review
That’s because speaker was so kind and nice
That’s because speaker was so kind and nice
Service Rating
Great customers service who care.
Tracy Diamond -
RSPCA Pet Insurance
Product Review
Measures up comparatively.
Service Review
After a few weeks of research into pet insurance... I chose RSPCA for 2 reasons. 1. That a portion of the fee goes to the RSPCA And 2. Was the lovely consultant Georgia, who was very professional, knows your product well and was very personable and helped me make a well informed decision.
After a few weeks of research into pet insurance... i chose rspca for 2 reasons. 1. that a portion of the fee goes to the rspca and 2. was the lovely...
Product Rating
Service Rating
As above
Trusted Customer -
RSPCA Pet Insurance
Product Review
No. I object to having to fill in more than I need to.
Service Review
Good, what else?
Good, what else?
Product Rating
Service Rating
The assistant who helped me knew the products and was able to help me withc
Dianne Osullivan -
RSPCA Pet Insurance
Product Review
Value for money and also helps a very good cause
Service Review
IlThe service was great
Ilthe service was great
Product Rating
Service Rating
Christine Bailey -
RSPCA Pet Insurance
Service Review
Disappointed at the misunderstanding which has left my pets uninsured for a month. I contacted RSPCA insurance and initiated a policy, a month ago, wanted to change the monthly premium withdrawal date and made the request by telephone. On my return from holidays I rang to check that the policy was up and running, only to be told it had been cancelled, leaving my dogs uninsured as I had cancelled my previous insurance policy with another company. Not good enough, RSPCA!
Disappointed at the misunderstanding which has left my pets uninsured for a month. i contacted rspca insurance and initiated a policy, a month ago, wanted to...
Service Rating
Great service
Trusted Customer -
RSPCA Pet Insurance
Service Review
The operator who called me after I enquired online was lovely. She had a real interest in animals and was super helpful, nice and the conversation flowed naturally, which sometimes with these types of calls, it doesn’t. A real pleasure to be served by someone who clearly enjoys what they do!
The lady on the phone had excellent customer service and very informative. made me fell like i was making the right decision
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Clear and detailed explanation of the policy with options explained well. Anyone thinking of pet insurance should at least consider the options available with RSPCA
Plenty of helpful information and answered all our questions along with solutions
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The specialist was very knowledgeable and professional . He made it very easy , clear and a smooth process . Explaining and checking for my understanding. Stopping to confirm that I understood and asked if I had any questions . Sometimes sales are made and that’s the end of it however consultant provided with after sales support as well. I would very highly recommend him to other families and friends. Well done . We need more people like him .
That’s because speaker was so kind and nice
Service Rating
Tracy Diamond -
RSPCA Pet Insurance
Service Review
I took out a policy 2 weeks ago and the email with my certificate of insurance and the PDS has not been sent. Now I have been waiting 20mins on hold! I will cancel my insurance and go with petplan!
After a few weeks of research into pet insurance... i chose rspca for 2 reasons. 1. that a portion of the fee goes to the rspca and 2. was the lovely...
Service Rating
Veryforceful
Trusted Customer -
RSPCA Pet Insurance
Service Review
They need to train their staff to listen to what the could be customer is saying. I cancelled my policy before the cut off and they still have taken the money out of my account. I will be telling everyone I know and don't know of this experience.
Good, what else?
Service Rating
Excellent customer service and very informative
Dianne Osullivan -
RSPCA Pet Insurance
Service Review
The lady on the phone had excellent customer service and very informative. Made me fell like I was making the right decision
Ilthe service was great
Service Rating
Christine Bailey -
RSPCA Pet Insurance
Service Review
Plenty of helpful information and answered all our questions along with solutions
Disappointed at the misunderstanding which has left my pets uninsured for a month. i contacted rspca insurance and initiated a policy, a month ago, wanted to...
Service Rating
She was kind and nice i was so happy with talking to her
Trusted Customer -
RSPCA Pet Insurance
Service Review
That’s because speaker was so kind and nice
Much better/fairer plans than petplan that recently hiked premiums 20+% with no explanation..
Service Rating
Great customers service who care.
Trusted Customer -
RSPCA Pet Insurance
Service Review
After a few weeks of research into pet insurance... I chose RSPCA for 2 reasons. 1. That a portion of the fee goes to the RSPCA And 2. Was the lovely consultant Georgia, who was very professional, knows your product well and was very personable and helped me make a well informed decision.
The lady we spoke with was very friendly and not pushy like most sales people
Service Rating
As above
Trusted Customer -
RSPCA Pet Insurance
Service Review
Good, what else?
Young lady on the phone extremely knowledgeable and helpful
Service Rating
The assistant who helped me knew the products and was able to help me withc
Trevor Irving -
RSPCA Pet Insurance
Service Review
IlThe service was great
Went through all policies in detail , answered all my questions , reviewed and made sure i understood, very friendly and engaging
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Disappointed at the misunderstanding which has left my pets uninsured for a month. I contacted RSPCA insurance and initiated a policy, a month ago, wanted to change the monthly premium withdrawal date and made the request by telephone. On my return from holidays I rang to check that the policy was up and running, only to be told it had been cancelled, leaving my dogs uninsured as I had cancelled my previous insurance policy with another company. Not good enough, RSPCA!
Very friendly customer service, answered all my questions and i felt confident in making my decision to go ahead with my purchase
Service Rating
Great service
Caitlin Brown -
RSPCA Pet Insurance
Product Review
Great price for the amount of cover
Great price for the amount of cover
Product Rating
Lawrie Codling -
RSPCA Pet Insurance
Product Review
Suits our budget and the specific pet covered
Suits our budget and the specific pet covered
Product Rating
Saroj Reddy -
RSPCA Pet Insurance
Product Review
The accident and injury cover met our need of what we were looking for .
The accident and injury cover met our need of what we were looking for .
Product Rating
Jarrod Kinsella -
RSPCA Pet Insurance
Product Review
Product Rating
Veryforceful
Trusted Customer -
RSPCA Pet Insurance
Product Review
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.
I cancelled because I didn't want it and I kept saying that I didn't. I had to people listening and they both agreed that the person wasn't going to give in. So I decided that I would take it and then cancel. I did email to say cancel the policy and today I had another call and the lady started telling me the policy all over again. I ended up telling her I have heard it so many times, I decided to end the conversation as it wasn't going well.
Product Rating
Great customers service who care.
Tracy Diamond -
RSPCA Pet Insurance
Product Review
Measures up comparatively.
Measures up comparatively.
Product Rating
As above
Trusted Customer -
RSPCA Pet Insurance
Product Review
No. I object to having to fill in more than I need to.
No. I object to having to fill in more than I need to.
Product Rating
The assistant who helped me knew the products and was able to help me withc
Dianne Osullivan -
RSPCA Pet Insurance
Product Review
Value for money and also helps a very good cause
Value for money and also helps a very good cause