RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Rspca pet insurance is misleading.report to the insurance ombadsman!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Misleading advisement from selling Agent on phonecall. RSPCA Pet Insurance to be reported for misleading conduct!
Service Review
The RSPCA Agent that I spoke with on the phone advised me of misleading information, and also misrepresented certain information which led me to initially purchase RSPCA Pet Insurance products. This is a most Disgraceful way to conduct business!!!
The rspca agent that i spoke with on the phone advised me of misleading information, and also misrepresented certain information which led me to initially...
Product Rating
Service Rating
Wendy Parker -
RSPCA Pet Insurance
Product Review
Service Review
Morgan was very friendly and helpful in any of our questions
Morgan was very friendly and helpful in any of our questions
Product Rating
Service Rating
Hailey, the rspca phone operator was so helpfull
Bryan Galley -
RSPCA Pet Insurance
Service Review
excellent /
Excellent /
Service Rating
Competitive, friendly service, and comprehensive cover.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Competitive pricing. We were particularly pleased that a portion of the premium is directly re-invested into RSPCA welfare. Policy provides added extras for general vet care. PDS covers all items and events that we were hoping to have insurance form. Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch tot he overall experience). Website profile is easy to navigate and one can upload a photo of the fur baby.
Service Review
Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch to the overall experience). Website profile is easy to navigate and one can upload a photo of the fur baby.
Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch to the overall experience)....
Product Rating
Service Rating
Joy Lewis -
RSPCA Pet Insurance
Service Review
good customer service easy to understand very efficient recommended
Good customer service easy to understand very efficient recommended
Service Rating
Carol Dowling -
RSPCA Pet Insurance
Service Review
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Service Rating
Jennifer Ackerly -
RSPCA Pet Insurance
Product Review
There is always room for improvement
Service Review
Very thorough explaining what each level of cover costs and covers.
Very thorough explaining what each level of cover costs and covers.
Product Rating
Service Rating
Brad Newton -
RSPCA Pet Insurance
Product Review
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
Service Review
Yes high pressure sales. Took 45 mins to do something I thought would take just 10
Yes high pressure sales. took 45 mins to do something i thought would take just 10
Product Rating
Service Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Product Review
Reasonably affordable. Glad that this is a policy where there's no excess.
Service Review
The details of the policy were clearly explained. Online requests to change information was managed in a timely way. Communication is very good. Representatives are knowledgeable, and courteous.
The details of the policy were clearly explained. online requests to change information was managed in a timely way. communication is very good. ...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
The information was delivered politely, and with clarity
The information was delivered politely, and with clarity
Product Rating
Service Rating
Jai Vikash -
RSPCA Pet Insurance
Product Review
Service Review
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. I have been through such a horrible experience putting my claims through for both my pets with proof of documents, have not been reimbursed for anything not a single claim. Agents just give you the run around with false promising. Will not ever be continuing my pet insurance with rspca.
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. i have been through...
Product Rating
Service Rating
Excellent service
Claire Halden -
RSPCA Pet Insurance
Product Review
Service Review
Excellent service. Value for money
Excellent service. value for money
Product Rating
Service Rating
Rspca pet insurance is misleading.report to the insurance ombadsman!
Carol Dowling -
RSPCA Pet Insurance
Service Review
The RSPCA Agent that I spoke with on the phone advised me of misleading information, and also misrepresented certain information which led me to initially purchase RSPCA Pet Insurance products. This is a most Disgraceful way to conduct business!!!
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Service Rating
Jennifer Ackerly -
RSPCA Pet Insurance
Service Review
Morgan was very friendly and helpful in any of our questions
Very thorough explaining what each level of cover costs and covers.
Service Rating
Hailey, the rspca phone operator was so helpfull
Brad Newton -
RSPCA Pet Insurance
Service Review
excellent /
Yes high pressure sales. took 45 mins to do something i thought would take just 10
Service Rating
Competitive, friendly service, and comprehensive cover.
Trusted Customer -
RSPCA Pet Insurance
Service Review
Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch to the overall experience). Website profile is easy to navigate and one can upload a photo of the fur baby.
The details of the policy were clearly explained. online requests to change information was managed in a timely way. communication is very good. ...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
good customer service easy to understand very efficient recommended
The information was delivered politely, and with clarity
Service Rating
Jai Vikash -
RSPCA Pet Insurance
Service Review
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. i have been through...
Service Rating
Claire Halden -
RSPCA Pet Insurance
Service Review
Very thorough explaining what each level of cover costs and covers.
Excellent service. value for money
Service Rating
Beverley Willing -
RSPCA Pet Insurance
Service Review
Yes high pressure sales. Took 45 mins to do something I thought would take just 10
The young lady i spoke with was fantastic an i would recommend my friends to ring an speak with oz as she explained the insurance anwas very polite.. thank you...
Service Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Service Review
The details of the policy were clearly explained. Online requests to change information was managed in a timely way. Communication is very good. Representatives are knowledgeable, and courteous.
The consultant was very patient, helpful and friendly.
Service Rating
Lynn Delanty -
RSPCA Pet Insurance
Service Review
The information was delivered politely, and with clarity
The operator was well informed very pleasant to talk to and very patient with me until i made up my mind to go with you’re insurance
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. I have been through such a horrible experience putting my claims through for both my pets with proof of documents, have not been reimbursed for anything not a single claim. Agents just give you the run around with false promising. Will not ever be continuing my pet insurance with rspca.
Excellent service by the customer assistant.
Service Rating
Excellent service
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent service. Value for money
Harley was interested, knowledgeable and took his time to explain the features of the policies. i was confident in my decision to insure with rspca. thank you...
Service Rating
Rspca pet insurance is misleading.report to the insurance ombadsman!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Misleading advisement from selling Agent on phonecall. RSPCA Pet Insurance to be reported for misleading conduct!
Misleading advisement from selling Agent on phonecall. RSPCA Pet Insurance to be reported for misleading conduct!
Product Rating
Wendy Parker -
RSPCA Pet Insurance
Product Review
Product Rating
Competitive, friendly service, and comprehensive cover.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Competitive pricing. We were particularly pleased that a portion of the premium is directly re-invested into RSPCA welfare. Policy provides added extras for general vet care. PDS covers all items and events that we were hoping to have insurance form. Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch tot he overall experience). Website profile is easy to navigate and one can upload a photo of the fur baby.
Competitive pricing. We were particularly pleased that a portion of the premium is directly re-invested into RSPCA welfare. Policy provides added extras for general vet care. PDS covers all items and events that we were hoping to have insurance form. Extremely friendly customer service (staff took an interest in our pet and we had a good chat about pugs... added a personal touch tot he overall experience). Website profile is easy to navigate and one can upload a photo of the fur baby.
Product Rating
Jennifer Ackerly -
RSPCA Pet Insurance
Product Review
There is always room for improvement
There is always room for improvement
Product Rating
Brad Newton -
RSPCA Pet Insurance
Product Review
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
Product Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Product Review
Reasonably affordable. Glad that this is a policy where there's no excess.
Reasonably affordable. Glad that this is a policy where there's no excess.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Jai Vikash -
RSPCA Pet Insurance
Product Review
Product Rating
Excellent service
Claire Halden -