RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,090 4,083 2,800 customer reviews.
Rated /5 from 409040832800 Reviews
Authentic reviews powered by Feefo
Read what our customers are saying
Carol Dowling -
RSPCA Pet Insurance
Service Review
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
Service Rating
Jennifer Ackerly -
RSPCA Pet Insurance
Product Review
There is always room for improvement
Service Review
Very thorough explaining what each level of cover costs and covers.
Very thorough explaining what each level of cover costs and covers.
Product Rating
Service Rating
Brad Newton -
RSPCA Pet Insurance
Product Review
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
Service Review
Yes high pressure sales. Took 45 mins to do something I thought would take just 10
Yes high pressure sales. took 45 mins to do something i thought would take just 10
Product Rating
Service Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Product Review
Reasonably affordable. Glad that this is a policy where there's no excess.
Service Review
The details of the policy were clearly explained. Online requests to change information was managed in a timely way. Communication is very good. Representatives are knowledgeable, and courteous.
The details of the policy were clearly explained. online requests to change information was managed in a timely way. communication is very good. ...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
The information was delivered politely, and with clarity
The information was delivered politely, and with clarity
Product Rating
Service Rating
Jai Vikash -
RSPCA Pet Insurance
Product Review
Service Review
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. I have been through such a horrible experience putting my claims through for both my pets with proof of documents, have not been reimbursed for anything not a single claim. Agents just give you the run around with false promising. Will not ever be continuing my pet insurance with rspca.
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. i have been through...
Product Rating
Service Rating
Excellent service
Claire Halden -
RSPCA Pet Insurance
Product Review
Service Review
Excellent service. Value for money
Excellent service. value for money
Product Rating
Service Rating
Very professional
Beverley Willing -
RSPCA Pet Insurance
Product Review
It is what I need . I feel better knowing my pet will be protected.
Service Review
The young lady I spoke with was fantastic an I would recommend my friends to ring an speak with Oz as she explained the insurance anwas very polite.. thank you Oz..
The young lady i spoke with was fantastic an i would recommend my friends to ring an speak with oz as she explained the insurance anwas very polite.. thank you...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
It was simple and easy to arrange.
Service Review
The consultant was very patient, helpful and friendly.
The consultant was very patient, helpful and friendly.
Product Rating
Service Rating
Lynn Delanty -
RSPCA Pet Insurance
Service Review
The operator was well informed very pleasant to talk to and very patient with me until I made up my mind to go with you’re insurance
The operator was well informed very pleasant to talk to and very patient with me until i made up my mind to go with you’re insurance
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent service by the customer assistant.
Excellent service by the customer assistant.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Harley was interested, knowledgeable and took his time to explain the features of the policies. I was confident in my decision to insure with RSPCA. Thank you for following up on my quote.
Harley was interested, knowledgeable and took his time to explain the features of the policies. i was confident in my decision to insure with rspca. thank you...
Service Rating
Beverley Willing -
RSPCA Pet Insurance
Service Review
Definitely recommend, friendly staff and welcoming, onshore staff in call centre, extremely reasonable cover, excellent plus!
The young lady i spoke with was fantastic an i would recommend my friends to ring an speak with oz as she explained the insurance anwas very polite.. thank you...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very thorough explaining what each level of cover costs and covers.
The consultant was very patient, helpful and friendly.
Service Rating
Lynn Delanty -
RSPCA Pet Insurance
Service Review
Yes high pressure sales. Took 45 mins to do something I thought would take just 10
The operator was well informed very pleasant to talk to and very patient with me until i made up my mind to go with you’re insurance
Service Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Service Review
The details of the policy were clearly explained. Online requests to change information was managed in a timely way. Communication is very good. Representatives are knowledgeable, and courteous.
Excellent service by the customer assistant.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The information was delivered politely, and with clarity
Harley was interested, knowledgeable and took his time to explain the features of the policies. i was confident in my decision to insure with rspca. thank you...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Your call center has to be built on a foundation of great customer service to ensure agents are performing at their highest standard. I have been through such a horrible experience putting my claims through for both my pets with proof of documents, have not been reimbursed for anything not a single claim. Agents just give you the run around with false promising. Will not ever be continuing my pet insurance with rspca.
Kind caring very well spoken and told.me exactly what i was purchasing and what it covered
Service Rating
Excellent service
Mario Schneider -
RSPCA Pet Insurance
Service Review
Excellent service. Value for money
Quick response and very friendly
Service Rating
Very professional
Trusted Customer -
RSPCA Pet Insurance
Service Review
The young lady I spoke with was fantastic an I would recommend my friends to ring an speak with Oz as she explained the insurance anwas very polite.. thank you Oz..
Lovely staff, super helpful and friendly has everything i want in the insurance.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The consultant was very patient, helpful and friendly.
Hayley was brilliant. she was personable and able to engage in a human conversation which is rare with a call centre rep. great service!
Service Rating
Yuan Yuan Yao -
RSPCA Pet Insurance
Service Review
The operator was well informed very pleasant to talk to and very patient with me until I made up my mind to go with you’re insurance
Great over the phone service!
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent service by the customer assistant.
They explain all that was in the insurance policy in turks that i could understand
Service Rating
Melinda Forgione -
RSPCA Pet Insurance
Service Review
Harley was interested, knowledgeable and took his time to explain the features of the policies. I was confident in my decision to insure with RSPCA. Thank you for following up on my quote.
Easy to talk too
Service Rating
Jennifer Ackerly -
RSPCA Pet Insurance
Product Review
There is always room for improvement
There is always room for improvement
Product Rating
Brad Newton -
RSPCA Pet Insurance
Product Review
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
When I tried to cancel it took over 20 mins and they kept trying to resell and high pressure sale
Product Rating
Happy to support rspca
Trusted Customer -
RSPCA Pet Insurance
Product Review
Reasonably affordable. Glad that this is a policy where there's no excess.
Reasonably affordable. Glad that this is a policy where there's no excess.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Jai Vikash -
RSPCA Pet Insurance
Product Review
Product Rating
Excellent service
Claire Halden -
RSPCA Pet Insurance
Product Review
Product Rating
Very professional
Beverley Willing -
RSPCA Pet Insurance
Product Review
It is what I need . I feel better knowing my pet will be protected.
It is what I need . I feel better knowing my pet will be protected.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
It was simple and easy to arrange.
It was simple and easy to arrange.