RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Excellent
Renee King -
RSPCA Pet Insurance
Product Review
Service Review
My experience was great the explanation of the services provided and how to use and manage was explained by a person with confidence which encouraged my decision.
My experience was great the explanation of the services provided and how to use and manage was explained by a person with confidence which encouraged my...
Product Rating
Service Rating
Excellent service.
Trusted Customer -
RSPCA Pet Insurance
Service Review
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. We are sure that we have the best policy for our dog.
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. we are sure that we have the best policy for our dog.
Service Rating
Stephanie Dickenson -
RSPCA Pet Insurance
Product Review
It's insurance. Can't say I love insurance.
Service Review
Scarily quick to call me. Maybe leave it an extra 5 minutes - it felt like you were stalking me! That said, person on the phone was very good and friendly.
Scarily quick to call me. maybe leave it an extra 5 minutes - it felt like you were stalking me! that said, person on the phone was very good and friendly.
Product Rating
Service Rating
Excellent customer service
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
excellent customer service. Maybe you can shorten the speech at the end...... but the girl was fantastic!
Excellent customer service. maybe you can shorten the speech at the end...... but the girl was fantastic!
Product Rating
Service Rating
Stephanie Capiron -
RSPCA Pet Insurance
Product Review
Service Review
Very thorough and a great price. Would definitely recommend them for pet insurance
Very thorough and a great price. would definitely recommend them for pet insurance
Product Rating
Service Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
Neville Terry -
RSPCA Pet Insurance
Product Review
Bad service and poor response
Service Review
Yesterday the web site would not allow me to upload my vet bill. To day it would not allow me to login. I reset the password then I kept being logged out. Eventually I remained logged in and once again it would not upload my vet bill. I have converted it to an pdf. I called the 1800 number and after going through a series of questions and a lengthy spiel about what I am entitled too and threats about misinformation , I got on to some one who would not tell me if she was in Australia or not. Then eventually she said that they had problems with the portal and told me to email it. She gave me an email address. Then proceeded to tell me that I wont be able to claim anything anyhow. This is really disappointing as I joined the RSPCA insurance because it is RSPCA linked. Now I find out that really it has nothing to do with RSPCA really. I will review the T&Cs again and will probably will cancel my Insurance. Basically I have wasted my premiums. I am extremely disappointed by this as I only joined because it was with the RSPCA. Clearly that means nothing. I wounder what happens with my donations I make to the RSPCA. This is an extremely poor service poor service.
Yesterday the web site would not allow me to upload my vet bill. to day it would not allow me to login. i reset the password then i kept being logged out....
Product Rating
Service Rating
Yvette Christoe -
RSPCA Pet Insurance
Product Review
Service Review
Very thorough
Very thorough
Product Rating
Service Rating
Absolutely excellent serivce
Janet Looby -
RSPCA Pet Insurance
Service Review
the customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
The customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
Service Rating
Heather Dickson -
RSPCA Pet Insurance
Product Review
Service Review
i found the sales person a little pushy & especially the one i spoke to when i cancelled the policy. i didn't really want this policy in the first place but i was talked into it.
I found the sales person a little pushy & especially the one i spoke to when i cancelled the policy. i didn't really want this policy in the first place but i...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Friendly Service
Friendly service
Service Rating
Very good service
Chloe Fox -
RSPCA Pet Insurance
Product Review
All in all i just love their service and prices to ensure my beloved dog is protected.
Service Review
They understood my circumstances and they are easy to understand.
They understood my circumstances and they are easy to understand.
Product Rating
Service Rating
Martin Taylor -
RSPCA Pet Insurance
Product Review
Excellent customer service
Service Review
Very good costormer services
Very good costormer services
Product Rating
Service Rating
Excellent
Yvette Christoe -
RSPCA Pet Insurance
Service Review
My experience was great the explanation of the services provided and how to use and manage was explained by a person with confidence which encouraged my decision.
Very thorough
Service Rating
Excellent service.
Janet Looby -
RSPCA Pet Insurance
Service Review
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. We are sure that we have the best policy for our dog.
The customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
Service Rating
Heather Dickson -
RSPCA Pet Insurance
Service Review
Scarily quick to call me. Maybe leave it an extra 5 minutes - it felt like you were stalking me! That said, person on the phone was very good and friendly.
I found the sales person a little pushy & especially the one i spoke to when i cancelled the policy. i didn't really want this policy in the first place but i...
Service Rating
Excellent customer service
Trusted Customer -
RSPCA Pet Insurance
Service Review
excellent customer service. Maybe you can shorten the speech at the end...... but the girl was fantastic!
Friendly service
Service Rating
Renee King -
RSPCA Pet Insurance
Service Review
Very thorough and a great price. Would definitely recommend them for pet insurance
My experience was great the explanation of the services provided and how to use and manage was explained by a person with confidence which encouraged my...
Service Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
Chloe Fox -
RSPCA Pet Insurance
Service Review
Yesterday the web site would not allow me to upload my vet bill. To day it would not allow me to login. I reset the password then I kept being logged out. Eventually I remained logged in and once again it would not upload my vet bill. I have converted it to an pdf. I called the 1800 number and after going through a series of questions and a lengthy spiel about what I am entitled too and threats about misinformation , I got on to some one who would not tell me if she was in Australia or not. Then eventually she said that they had problems with the portal and told me to email it. She gave me an email address. Then proceeded to tell me that I wont be able to claim anything anyhow. This is really disappointing as I joined the RSPCA insurance because it is RSPCA linked. Now I find out that really it has nothing to do with RSPCA really. I will review the T&Cs again and will probably will cancel my Insurance. Basically I have wasted my premiums. I am extremely disappointed by this as I only joined because it was with the RSPCA. Clearly that means nothing. I wounder what happens with my donations I make to the RSPCA. This is an extremely poor service poor service.
They understood my circumstances and they are easy to understand.
Service Rating
Martin Taylor -
RSPCA Pet Insurance
Service Review
Very thorough
Very good costormer services
Service Rating
Absolutely excellent serivce
Janet BAYS -
RSPCA Pet Insurance
Service Review
the customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
The lady was a really animal lover explained the policies which would suit me.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
i found the sales person a little pushy & especially the one i spoke to when i cancelled the policy. i didn't really want this policy in the first place but i was talked into it.
Quick, simple and easy to deal with. my insurance was explained perfectly and organised so quickly.
Service Rating
Carol Humphreys -
RSPCA Pet Insurance
Service Review
Friendly Service
Was a little concerned , as i was trying to fill in the application form online when rspca phoned - just a little spooky....
Service Rating
Very good service
Trusted Customer -
RSPCA Pet Insurance
Service Review
They understood my circumstances and they are easy to understand.
The lady who helped us decide on the policy explained the cover very well & answered all of our questions to our complete satisfaction.
Service Rating
Sharon Dejersey -
RSPCA Pet Insurance
Service Review
Very good costormer services
The lady i spoke to was very cheerful when i answered the phone.she explained all the information i needed to know. great service.
Service Rating
Excellent
Renee King -
RSPCA Pet Insurance
Product Review
Product Rating
Stephanie Dickenson -
RSPCA Pet Insurance
Product Review
It's insurance. Can't say I love insurance.
It's insurance. Can't say I love insurance.
Product Rating
Excellent customer service
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Stephanie Capiron -
RSPCA Pet Insurance
Product Review
Product Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
Neville Terry -
RSPCA Pet Insurance
Product Review
Bad service and poor response
Bad service and poor response
Product Rating
Yvette Christoe -
RSPCA Pet Insurance
Product Review
Product Rating
Heather Dickson -
RSPCA Pet Insurance
Product Review
Product Rating
Very good service
Chloe Fox -
RSPCA Pet Insurance
Product Review
All in all i just love their service and prices to ensure my beloved dog is protected.
All in all i just love their service and prices to ensure my beloved dog is protected.
Product Rating
Martin Taylor -
RSPCA Pet Insurance
Product Review
Excellent customer service
Excellent customer service