RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Great staff member approachable friendly going a good job
Justin Andrejic -
RSPCA Pet Insurance
Product Review
But expensive but donated money makes up for it
Service Review
Just did a great job. Made it easy
Just did a great job. made it easy
Product Rating
Service Rating
Great and easy to sign up.
Shane Staude -
RSPCA Pet Insurance
Product Review
See above comment for further.
Service Review
Great customer service. The man I spoke to was warm welcoming and friendly. He knew the policies and answered all me questions. As a result I have chosen to take out cover with the rspca.
Great customer service. the man i spoke to was warm welcoming and friendly. he knew the policies and answered all me questions. as a result i have chosen to...
Product Rating
Service Rating
Excellent customer service
Lauren Newman -
RSPCA Pet Insurance
Product Review
It is a competitive product & is on par with most other products.
Service Review
The customer service rep that I spoke to was what made the who experience fantastic. Sadly I can’t remember her name, but she was so friendly, very personable, and made an effort to connect with me. I have worked in customer service for several years and always appreciate top notch customer service.
The customer service rep that i spoke to was what made the who experience fantastic. sadly i can’t remember her name, but she was so friendly, very personable,...
Product Rating
Service Rating
Peter Evans -
RSPCA Pet Insurance
Product Review
EXCELLENT.....I AM SO HAPPY
Service Review
After a few hassles, following my email on 15th Jan and not receiving a single reply.things worked out fine. I wish to give Jessie a huge hug, she was so polite and understanding; something that I have not had for awhile. So lovely to have someone like her to be so nice to me. I am from the old school, being and "oldy" of 75, when we used to get personal service from everybody. That is not the case now unfortunately and to have Jessie react with me was, I guess, a taste of fresh air. Thank you Jessie dear.
After a few hassles, following my email on 15th jan and not receiving a single reply.things worked out fine. i wish to give jessie a huge hug, she was so...
Product Rating
Service Rating
Felt rushed and pressured into proceeding
Sam Marinan -
RSPCA Pet Insurance
Service Review
I simply asked for a quote online and then I received a whilwind conversation which made me feel pressured into buying the policy with minimal or confusing information. I love the idea of supporting the RSPCA but this felt like I was interacting with a pushy car salesman. The final speil that the poor salesman had to read out was radiculously long and a waste of both our times. The person I spoke to was nice enough but I felt like he was told to talk to me as quick as possible so he can move onto the next call. I work in insurance as well and thought this experience could have been improved greatly.
I simply asked for a quote online and then i received a whilwind conversation which made me feel pressured into buying the policy with minimal or confusing...
Service Rating
Vinifer Wadia -
RSPCA Pet Insurance
Service Review
Disclaimer and disclosure repeated several times even after a response. Very tedious on the phone. However the consultant Allan was helpful
Disclaimer and disclosure repeated several times even after a response. very tedious on the phone. however the consultant allan was helpful
Service Rating
Joanne Goodwin -
RSPCA Pet Insurance
Product Review
We have inherited an older dog and you are the only company who we could insure him through ,
Service Review
The Gentleman who I spoke to was very helpful and full of valuable information that I needed yo know . I would recommend to anyone
The gentleman who i spoke to was very helpful and full of valuable information that i needed yo know . i would recommend to anyone
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I didn't have to wait on hold for long (I called first thing in the morning) and my consultant was friendly (Alan, English accent). I did feel however that the call was a little rushed and the sales technique was tactical. Having worked in both a call centre and sales I understand you don't want to let a potential sale slip away but I wasn't really asked if I was actually wanting to or ready to purchase today quite early on. I rang to ask a question and it just kinda went on from there. Luckily, I was ready to go ahead with the policy but I could see how someone who isn't as assertive as me or aware of these techniques would get caught up agreeing to something they weren't ready to... It also seemed as if Alan was reading from a script the entire call rather than easy, free flowing conversation.
I didn't have to wait on hold for long (i called first thing in the morning) and my consultant was friendly (alan, english accent). i did feel however that the...
Service Rating
Jan Lourigan -
RSPCA Pet Insurance
Service Review
She listened to my needs & provided great explanation of the cover.
She listened to my needs & provided great explanation of the cover.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I did shop around and RSPCA pet Insurance not only suited me but also was much better priced than others.
I did shop around and rspca pet insurance not only suited me but also was much better priced than others.
Service Rating
Lou Fogg -
RSPCA Pet Insurance
Service Review
Great
Great
Service Rating
Jill Crompton -
RSPCA Pet Insurance
Product Review
very reasonable pricing andi like it
Service Review
it was very informative nice and clear spoken
It was very informative nice and clear spoken
Product Rating
Service Rating
Great staff member approachable friendly going a good job
Joanne Goodwin -
RSPCA Pet Insurance
Service Review
Just did a great job. Made it easy
The gentleman who i spoke to was very helpful and full of valuable information that i needed yo know . i would recommend to anyone
Service Rating
Great and easy to sign up.
Trusted Customer -
RSPCA Pet Insurance
Service Review
Great customer service. The man I spoke to was warm welcoming and friendly. He knew the policies and answered all me questions. As a result I have chosen to take out cover with the rspca.
I didn't have to wait on hold for long (i called first thing in the morning) and my consultant was friendly (alan, english accent). i did feel however that the...
Service Rating
Excellent customer service
Jan Lourigan -
RSPCA Pet Insurance
Service Review
The customer service rep that I spoke to was what made the who experience fantastic. Sadly I can’t remember her name, but she was so friendly, very personable, and made an effort to connect with me. I have worked in customer service for several years and always appreciate top notch customer service.
She listened to my needs & provided great explanation of the cover.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
After a few hassles, following my email on 15th Jan and not receiving a single reply.things worked out fine. I wish to give Jessie a huge hug, she was so polite and understanding; something that I have not had for awhile. So lovely to have someone like her to be so nice to me. I am from the old school, being and "oldy" of 75, when we used to get personal service from everybody. That is not the case now unfortunately and to have Jessie react with me was, I guess, a taste of fresh air. Thank you Jessie dear.
I did shop around and rspca pet insurance not only suited me but also was much better priced than others.
Service Rating
Felt rushed and pressured into proceeding
Lou Fogg -
RSPCA Pet Insurance
Service Review
I simply asked for a quote online and then I received a whilwind conversation which made me feel pressured into buying the policy with minimal or confusing information. I love the idea of supporting the RSPCA but this felt like I was interacting with a pushy car salesman. The final speil that the poor salesman had to read out was radiculously long and a waste of both our times. The person I spoke to was nice enough but I felt like he was told to talk to me as quick as possible so he can move onto the next call. I work in insurance as well and thought this experience could have been improved greatly.
Great
Service Rating
Jill Crompton -
RSPCA Pet Insurance
Service Review
Disclaimer and disclosure repeated several times even after a response. Very tedious on the phone. However the consultant Allan was helpful
It was very informative nice and clear spoken
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The Gentleman who I spoke to was very helpful and full of valuable information that I needed yo know . I would recommend to anyone
The girl was very lovely and thorough, just a little pushy at the start though.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I didn't have to wait on hold for long (I called first thing in the morning) and my consultant was friendly (Alan, English accent). I did feel however that the call was a little rushed and the sales technique was tactical. Having worked in both a call centre and sales I understand you don't want to let a potential sale slip away but I wasn't really asked if I was actually wanting to or ready to purchase today quite early on. I rang to ask a question and it just kinda went on from there. Luckily, I was ready to go ahead with the policy but I could see how someone who isn't as assertive as me or aware of these techniques would get caught up agreeing to something they weren't ready to... It also seemed as if Alan was reading from a script the entire call rather than easy, free flowing conversation.
She explained the policy to me in detail which was of great help to me
Service Rating
Rebecca Papalia -
RSPCA Pet Insurance
Service Review
She listened to my needs & provided great explanation of the cover.
They were really friendly and helpful with all the question i have for them and to help me start up the pet insurances. thank you
Service Rating
Hayden Matthews -
RSPCA Pet Insurance
Service Review
I did shop around and RSPCA pet Insurance not only suited me but also was much better priced than others.
Excellent thanks
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Great
Good but long. it took 28 mins from beginning to end and i'd already had a quote set up from a previous enquires. the call should have taken 15mins max....
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
it was very informative nice and clear spoken
They followed up my query
Service Rating
Great staff member approachable friendly going a good job
Justin Andrejic -
RSPCA Pet Insurance
Product Review
But expensive but donated money makes up for it
But expensive but donated money makes up for it
Product Rating
Great and easy to sign up.
Shane Staude -
RSPCA Pet Insurance
Product Review
See above comment for further.
See above comment for further.
Product Rating
Excellent customer service
Lauren Newman -
RSPCA Pet Insurance
Product Review
It is a competitive product & is on par with most other products.
It is a competitive product & is on par with most other products.
Product Rating
Peter Evans -
RSPCA Pet Insurance
Product Review
EXCELLENT.....I AM SO HAPPY
EXCELLENT.....I AM SO HAPPY
Product Rating
Joanne Goodwin -
RSPCA Pet Insurance
Product Review
We have inherited an older dog and you are the only company who we could insure him through ,
We have inherited an older dog and you are the only company who we could insure him through ,
Product Rating
Jill Crompton -
RSPCA Pet Insurance
Product Review
very reasonable pricing andi like it
very reasonable pricing andi like it