RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,083 4,078 2,793 customer reviews.
Rated /5 from 408340782793 Reviews
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Read what our customers are saying
Hayley Koh -
RSPCA Pet Insurance
Product Review
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
Everything was explained very clearly. the person (sorry i forgot name) was extremely good.
Product Rating
Service Rating
Dodgy as hell, avoid, avoid!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not competitive compared to toehr brands
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely. TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). i couldn't get a quote without signing up but could cancel the...
Product Rating
Service Rating
Ambiguity. illogical wait time.
Pandora Saintclair Hope -
RSPCA Pet Insurance
Product Review
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
The insurance brochure is not really clear. you offer 3 levels, but do not list each level individually and their benefits/ disadvantages. upon a phone call...
Product Rating
Service Rating
Rebecca Burro -
RSPCA Pet Insurance
Product Review
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.
Service Review
Helpful and the process was very straight forward.
Helpful and the process was very straight forward.
Product Rating
Service Rating
Cherie Van Gastel -
RSPCA Pet Insurance
Service Review
Informative and helpful. Friendly. No pressure applied.
Informative and helpful. friendly. no pressure applied.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
You are wonderful. Hunter will be in good hands.
Service Review
You are very lovely and knowledgeable. Hopefully Hunter will be secured in your hands. He is a Gumtree baby and we have a most wonderful fellow *** He made kj each me a happy person.
You are very lovely and knowledgeable. hopefully hunter will be secured in your hands. he is a gumtree baby and we have a most wonderful fellow *** he made kj...
Product Rating
Service Rating
Very friendly and helpful. congratulations nick.
Elizabeth O'hara -
RSPCA Pet Insurance
Service Review
I thought Nick was very professional the way he presented the policy for Amber. I would recommend the RSPCA to my friends and purchase from them again.
I thought nick was very professional the way he presented the policy for amber. i would recommend the rspca to my friends and purchase from them again.
Service Rating
Easy process
Trusted Customer -
RSPCA Pet Insurance
Service Review
Rachael was very courteous and helpful
Rachael was very courteous and helpful
Service Rating
Very helpful staff
Sally-Anne Plewis -
RSPCA Pet Insurance
Product Review
Service Review
Helpful staff
Helpful staff
Product Rating
Service Rating
Dawn Reading -
RSPCA Pet Insurance
Product Review
Although a bit lengthy and using jargon for terms and conditions the overall experience was good.
Service Review
Offering more than one level of cover allows for more affordable insurance
Offering more than one level of cover allows for more affordable insurance
Product Rating
Service Rating
Tracy Ehrenreich -
RSPCA Pet Insurance
Service Review
Where very helpful and explained everything, so that I knew what I was getting.
Where very helpful and explained everything, so that i knew what i was getting.
Service Rating
I have cancelled my policy within a few hours of signing up
Trusted Customer -
RSPCA Pet Insurance
Product Review
I have since canceled my policy within a few hours of commencing
Service Review
NA
Na
Product Rating
Service Rating
Elizabeth O'hara -
RSPCA Pet Insurance
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
I thought nick was very professional the way he presented the policy for amber. i would recommend the rspca to my friends and purchase from them again.
Service Rating
Dodgy as hell, avoid, avoid!
Trusted Customer -
RSPCA Pet Insurance
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely. TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Rachael was very courteous and helpful
Service Rating
Ambiguity. illogical wait time.
Sally-Anne Plewis -
RSPCA Pet Insurance
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
Helpful staff
Service Rating
Dawn Reading -
RSPCA Pet Insurance
Service Review
Helpful and the process was very straight forward.
Offering more than one level of cover allows for more affordable insurance
Service Rating
Tracy Ehrenreich -
RSPCA Pet Insurance
Service Review
Informative and helpful. Friendly. No pressure applied.
Where very helpful and explained everything, so that i knew what i was getting.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
You are very lovely and knowledgeable. Hopefully Hunter will be secured in your hands. He is a Gumtree baby and we have a most wonderful fellow *** He made kj each me a happy person.
Na
Service Rating
Very friendly and helpful. congratulations nick.
Bridgette Johnson -
RSPCA Pet Insurance
Service Review
I thought Nick was very professional the way he presented the policy for Amber. I would recommend the RSPCA to my friends and purchase from them again.
Thorough and polite
Service Rating
Easy process
Lauren Gow -
RSPCA Pet Insurance
Service Review
Rachael was very courteous and helpful
Very helpful
Service Rating
Very helpful staff
Trusted Customer -
RSPCA Pet Insurance
Service Review
Helpful staff
Sales staff very helpful but not pushy. compared many products and although most are from the same underwriters rspca offered a good combination
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Offering more than one level of cover allows for more affordable insurance
Hi very clear explanations. not pushy and happy to discuss queries.
Service Rating
Heather Soutar -
RSPCA Pet Insurance
Service Review
Where very helpful and explained everything, so that I knew what I was getting.
Very helpful with the pet insurance
Service Rating
I have cancelled my policy within a few hours of signing up
Julie Backhouse -
RSPCA Pet Insurance
Service Review
NA
Spoke clearly. gave all the information. answered my questions. had a friendly tone and manner.
Service Rating
Hayley Koh -
RSPCA Pet Insurance
Product Review
Product Rating
Dodgy as hell, avoid, avoid!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not competitive compared to toehr brands
Not competitive compared to toehr brands
Product Rating
Ambiguity. illogical wait time.
Pandora Saintclair Hope -
RSPCA Pet Insurance
Product Review
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
Product Rating
Rebecca Burro -
RSPCA Pet Insurance
Product Review
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
You are wonderful. Hunter will be in good hands.
You are wonderful. Hunter will be in good hands.
Product Rating
Very helpful staff
Sally-Anne Plewis -
RSPCA Pet Insurance
Product Review
Product Rating
Dawn Reading -
RSPCA Pet Insurance
Product Review
Although a bit lengthy and using jargon for terms and conditions the overall experience was good.
Although a bit lengthy and using jargon for terms and conditions the overall experience was good.
Product Rating
I have cancelled my policy within a few hours of signing up
Trusted Customer -
RSPCA Pet Insurance
Product Review
I have since canceled my policy within a few hours of commencing
I have since canceled my policy within a few hours of commencing