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Understanding our Direct2Vet portal

A simple way to have your claim submitted for you, with less upfront costs.

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What is Direct2Vet?

Direct2Vet is RSPCA Pet Insurance’s online portal for vet clinics, designed to make submitting pet insurance claims easier.
Instead of you completing paperwork or submitting claims yourself, your vet can take care of it for you after your pet’s treatment. And if your claim is approved, we’ll pay your vet directly for the covered portion, leaving you with less upfront costs.  

Vet partners, we will be in touch shortly with more information on how you can sign up for Direct2Vet.

How it works

Step 1

Your pet receives treatment at a participating vet clinic.

Step 2

Your vet submits your claim through our Direct2Vet portal.

Step 3

We assess the claim based on your policy’s terms and conditions.

Step 4

If your claim is approved, we pay your clinic directly for the covered amount.

Step 5

You simply pay any remaining costs not covered by your policy.

How Direct2Vet makes life easier for pet parents

Only pay the gap

Only pay the gap

If your claim is approved, we pay your vet directly for the covered portion, leaving you to only pay the gap (if any).

Skip the paperwork

Skip the paperwork

Your vet submits the claim on your behalf, so there’s no need to fill in extra forms or chase down documents.

No waiting for reimbursement

No waiting for reimbursement

Simply pay any outstanding amounts at the vet, instead of paying the full bill upfront and waiting to be reimbursed.

A few things to keep in mind

What’s covered depends on the terms and conditions of your policy

Claims are only assessed once submitted and are not pre-approved

As the policyholder, you’re still responsible for any outstanding treatment costs