What is Direct2Vet?
Direct2Vet is RSPCA Pet Insurance’s online portal for vet clinics, designed to make submitting pet insurance claims easier.
Instead of you completing paperwork or submitting claims yourself, your vet can take care of it for you after your pet’s treatment.
And if your claim is approved, we’ll pay your vet directly for the covered portion, leaving you with less upfront costs.
How it works
How Direct2Vet makes life easier for pet parents
Only pay the gap
Only pay the gap
If your claim is approved, we pay your vet directly for the covered portion, leaving you to only pay the gap (if any).
Skip the paperwork
Skip the paperwork
Your vet submits the claim on your behalf, so there’s no need to fill in extra forms or chase down documents.
No waiting for reimbursement
No waiting for reimbursement
Simply pay any outstanding amounts at the vet, instead of paying the full bill upfront and waiting to be reimbursed.
A few things to keep in mind
Frequently asked questions
No, all claims are assessed in line with your policy’s terms and conditions, so when your vet submits a claim through Direct2Vet, it doesn’t mean it will automatically be approved or paid.
As the policyholder, you’re responsible for any costs not covered by your policy. This includes any gaps, exclusions, or if a claim is rejected.
To get a sense of what is and isn’t covered, you can take a look at our Product Disclosure Statement (PDS). Keep in mind, though, that claims are only assessed once submitted and aren’t pre-approved. This means that cover isn’t guaranteed until we’ve completed our assessment.
If we have all the necessary information, most claims are assessed within 15 minutes. In some cases, we may need additional details, which can extend the assessment time.
