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Have a policy that started before 1 April? Click here for important changes.

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RSPCA Pet Insurance

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When did you purchase your policy?

On or after 1 April 2026

Your policy is underwritten by Pacific International Insurance.

To log into our customer portal, please click here:

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Prior to 1 April 2026

Your policy is underwritten by The Hollard Insurance Company.

To log into the customer portal, please click here:

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Policies prior to 1 April 2026 no longer contribute to the RSPCA

The good news? Switching to a policy that does is simple. Click the button below and we’ll help you make the change.
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By signing up to this form you consent to the collection, use, and disclosure of your personal information by RSPCA Pet Insurance Pty Ltd as set out here. Amongst other things, this consent enables us to call, text and/or email you about any of our insurance products.

Frequently asked questions

If you’re unsure whether your pet’s still insured with RSPCA Pet Insurance, please reach out to our customer care team so we can check for you. You can call, email or leave a message for us to call you. Simply click here.

When you switch back to RSPCA Pet Insurance, you can choose to get comparable cover to what you had before or come home on our customisable PetFlex product. Click here to explore your options. 
 
The best part? Our policies support the RSPCA’s animal welfare initiatives across Australia. So, while you’re protecting your own pet, you’re also helping to bring hope to other animals in need. 

Coming home is easy! To switch back to RSPCA Pet Insurance, you can sign up for our cover online or speak to our friendly customer care team. We’ll walk you through your options and make sure everything’s set up just right for you and your pet.

Policies purchased on or after 1 April 2026 are issued, arranged, and administered by Pacific International Insurance Pty Ltd and can be managed through this website.
Policies purchased prior to 1 April 2026 are underwritten by The Hollard Insurance Company, and you can access the customer portal via the following link: https://petportal.rspcapetinsurance.com.au

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