Speak to an expert
As an RSPCA Pet Insurance policyholder, you have access to Pet Support, a dedicated phone service where experts provide trusted pet health support.
Whether it’s a sudden worry or simple health questions, our friendly team is here to offer guidance and support. Available exclusively to RSPCA Pet Insurance policyholders.
Operating hours (Australian time): Mondays to Fridays, between 06:30 and midnight (AEST).
On public holidays, the service may operate on reduced hours or may not be available.
Operating hours can occasionally change, so we recommend checking this page before you get in touch to make sure the service is available.
Call us on 1300 777 220
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Frequently asked questions
Pet Support is a telephonic service that connects you with experts who can provide trusted pet health support. Whether you’re worried about a sudden symptom or just need some general guidance, our team can help you decide if your pet needs to see a vet or if it’s something you can manage at home. It’s triage support, just a phone call away!
When you call our Pet Support phone line, you’ll be speaking with one of our dedicated experts. They’re here to listen, offer general guidance, and help you decide what’s best for your pet’s health and wellbeing.
Our Pet Support service is here to provide general guidance on any aspect of your pet’s health or wellbeing. From unusual behaviour and tummy troubles to mobility issues or anxiety, our dedicated experts are ready to help. They can also provide general guidance on feeding, nutrition, allergies, and everyday care like grooming or deworming.
Absolutely! If you have a hearing or speech impairment, you can contact us through the National Relay Service (NRS), who can help you get in touch with our team.
