My policy was issued before 1 April 2026. Who do I contact?

RSPCA Pet Insurance policies purchased before 1 April 2026 are underwritten by The Hollard Insurance Company. For claims, service enquiries, or complaints, please use the following contact details: Phone: 1300 881 492 Email: rspca@petsure.com.au Customer portal: Log in to my portal Interested in moving to the new RSPCA Pet Insurance? Leave your details and we’ll give you a call to help you come home.

Come home to RSPCA Pet Insurance - RSPCA Pet Insurance Official

How would you like to get started?

Leave your details and we’ll call you

We’ll give you a call to explore your cover options.

Switch to comparable cover

Enjoy cover comparable to your current RSPCA Pet Insurance policy.

Switch now

Explore our customisable cover

Customise your cover to suit your pet’s needs and your budget.

Get a quote

Prefer to speak to someone now? Our team is here to help. Call us on 1300 777 220.
Mondays to Fridays, between 08:00 and 20:00 (AEST).

Let us help you come home

Pop us a few details and we’ll give you a call to explore your cover options.

Name

Name is required.

Surname

Surname is required.

Mobile number

Please enter a valid mobile number.

Email address

Please enter a valid email address.

State/territory

Please select a state/territory.

Your message has been sent successfully. We’ll be in touch shortly.

Something went wrong. Please try again or contact us directly.

By signing up to this form you consent to the collection, use, and disclosure of your personal information by RSPCA Pet Insurance Pty Ltd as set out here. Amongst other things, this consent enables us to call, text and/or email you about any of our insurance products.

Frequently asked questions

If you’re unsure whether your pet’s still insured with RSPCA Pet Insurance, please reach out to our customer care team so we can check for you. You can call, email or leave a message for us to call you. Simply click here.

When you switch back to RSPCA Pet Insurance, you can choose to get comparable cover to what you had before or come home on our customisable PetFlex product. Click here to explore your options.

The best part? Our policies support the RSPCA’s animal welfare initiatives across Australia. So, while you’re protecting your own pet, you’re also helping to bring hope to other animals in need.

Coming home is easy! To switch back to RSPCA Pet Insurance, you can sign up for our cover online or speak to our friendly customer care team. We’ll walk you through your options and make sure everything’s set up just right for you and your pet.

RSPCA Pet Insurance policies purchased before 1 April 2026 are underwritten by The Hollard Insurance Company. For claims, service enquiries, or complaints, please use the following contact details: