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Introducing PetFlex: our most customisable cover yet

Looking to compare pet insurance? See how our new PetFlex cover compares with the previous four-tier plans and lets you tailor cover to suit your pet and budget.
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Key improvements

PetFlex: customisable cover
Plans to choose from
One simple, customisable plan
Highest annual limit
$35,000
Sub-limits
None
Routine care cover
Available as an optional extra
Optional extras
Routine care, dental illness, behavioural conditions, and supportive therapies
Highest benefit percentage
90%
Customisable excess
Yes
Previous four-tier plans
Plans to choose from
Four fixed tiers
Highest annual limit
$20,000
Sub-limits
Yes, on three of the four plans
Routine care cover
Available as an optional extra on two of the four plans
Optional extras
Only routine care
Highest benefit percentage
80%
Customisable excess
No

Plans to choose from
Highest annual limit
Sub-limits
Routine care cover
Optional extras
Highest benefit percentage
Customisable excess

PetFlex: customisable cover

One simple, customisable plan
$35,000
None
Available as an optional extra
Routine care, dental illness, behavioural conditions, and supportive therapies
90%
Yes

Previous four-tier plans

Four fixed tiers
$20,000
Yes, on three of the four plans
Available as an optional extra on two of the four plans
Only routine care
80%
No

$20,000 $35,000

Maximum annual cover limit option

80% 90%

Maximum benefit percentage option

Sub-limits No sub-limits

Condition-specific claim limits

From four fixed tiers to one customisable policy

See how our new customisable PetFlex cover compares to our previous four-tier plans.

PetFlex: customise your cover to suit your pet and budget

No tiers to compare — just one simple plan you can tailor to your needs.

Annual cover limit

What is an annual cover limit?

This is the maximum amount we’ll contribute towards your pet’s care per year. When choosing a cover limit, make sure it’s enough to cover the treatments your pet might need.

Benefit percentage

What is a benefit percentage?

This is the portion of your vet bill your insurer will cover for an approved claim. With us, you can choose the percentage that works best for you. For example, if you pick a benefit percentage of 80%, we’ll cover 80% of the bill and you’ll pay the remaining 20%.

Annual excess

What is an annual excess?

This is the amount you agree to pay towards your claims each year, before we step in to cover the rest. With us, you only pay one annual excess, not one for every claim, so it’s easier to focus on your pet’s care.

Consultations

What do you mean by ‘consultations’?

This refers to your vet’s consultation fees. You can choose whether you’d like these fees to be covered, so you’re only paying for what matters to you and your pet.

Enjoy even greater peace of mind

Boost your pet’s cover with a range of optional extras.

Helps to cover issues that affect teeth, gums, and periodontal tissue, such as gingivitis, tartar and plaque, periodontal disease, gingival (gum) and other dental conditions.

Provides access to therapies like acupuncture, hydrotherapy, and therapeutic massage to help your pet recover from covered conditions.

Covers unusual or excessive behaviours, like overeating, chewing or licking, pulling out fur, pacing, anxiety, aggression, or obsessive habits.

Covers an annual health check, routine vaccinations, and microchipping if needed.

What’s covered

  • Illness
  • Injury
  • Essential euthanasia
  • Emergency boarding

Our previous cover options: four fixed tiers

Our previous cover was available in four fixed tiers, each offering set levels of cover with limited option to customise.

General Accident & Illness Cover

  • Accident and illness cover
  • Fixed $11,000 annual limit
  • Fixed 60% benefit percentage
  • Sub-limits applicable
  • Annual condition limit
  • No routine care option

Economy Accident & Illness Cover

  • Accident and illness cover
  • Fixed $11,000 annual limit
  • Fixed 75% benefit percentage
  • Sub-limits applicable
  • No routine care option

Ultimate Accident & Illness Cover

  • Accident and illness cover
  • Fixed $11,000 annual limit
  • Fixed 80% benefit percentage
  • Sub-limits applicable

Ultimate Plus Accident & Illness Cover

  • Accident and illness cover
  • Fixed $20,000 annual limit
  • Fixed 80% benefit percentage
Get a PetFlex quote

The benefit of having no sub-limits

See the difference no sub-limits can make.

Items

Annual cover limit
Benefit percentage
Annual excess
Total vet bill
Sub-limit
What is a sub-limit?

A sub-limit is the maximum amount an insurer will pay for a specific type of treatment or condition, like dental care or specialist procedures.

Claim payout

Our new customisable Petflex cover

Annual cover limit
$25,000
Benefit percentage
80%
Annual excess
$0
Total vet bill
$10,000
Sub-limit
What is a sub-limit?

A sub-limit is the maximum amount an insurer will pay for a specific type of treatment or condition, like dental care or specialist procedures.

NONE
Claim payout: $8,000

Previous Economy Accident & Illness Cover

Annual cover limit
$11,000
Benefit percentage
80%
Annual excess
$0
Total vet bill
$10,000
Sub-limit
What is a sub-limit?

A sub-limit is the maximum amount an insurer will pay for a specific type of treatment or condition, like dental care or specialist procedures.

$1,000
Claim payout: $1,000
An example of how a $1,000 sub-limit can affect cover for an Australian dog with tick paralysis.

Your pet is unique. Their cover should be too.

Sign up and get your first 2 months free.*

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