What is Direct2Vet?
Direct2Vet is RSPCA Pet Insurance’s online portal for vet clinics, designed to make submitting pet insurance claims easier.
If a claim is approved, we pay your clinic directly for the covered portion. The policyholder then pays any remaining gap, leaving pet parents with less upfront costs.
How it works
Why register for Direct2Vet?
Quick claim assessments
Quick claim assessments
Get a claim outcome within a few minutes, provided all required information is submitted.
A better experience for pet parents
A better experience for pet parents
Help reduce large upfront payments for insured pet parents.
Stay up to date on your claims
Stay up to date on your claims
Track your submitted claims and get updates through the portal.
How to register
Getting started with our Direct2Vet portal is simple:
Register your practice
We review your application
Start submitting claims
A few things to remember
- Direct2Vet is a claims submission service only and doesn’t guarantee payment
- All claims are assessed based on the terms and conditions of the policyholder’s cover
- You remain an independent veterinary provider and are not acting on behalf of RSPCA Pet Insurance
- Pet parents are responsible for all veterinary fees, including any unpaid amounts
Frequently asked questions
No, all claims are assessed in line with your policy’s terms and conditions, so when your vet submits a claim through Direct2Vet, it doesn’t mean it will automatically be approved or paid.
As the policyholder, you’re responsible for any costs not covered by your policy. This includes any gaps, exclusions, or if a claim is rejected.
To get a sense of what is and isn’t covered, you can take a look at our Product Disclosure Statement (PDS). Keep in mind, though, that claims are only assessed once submitted and aren’t pre-approved. This means that cover isn’t guaranteed until we’ve completed our assessment.
If we have all the necessary information, most claims are assessed within a few minutes. In some cases, we may need additional details, which can extend the assessment time.
